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Skills Required:

Lead development of functional requirements and design documentation, facilitate testing and training. Gather, review, analyze, and evaluate business needs and translate those needs into functional requirements. Responsible for documenting traditional and conversational IVR’s User Interaction (UI) Document and end-to-end call flows using Visio.

Minimum years of experience*: 5

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No