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Must Have Skills (Top 3 technical skills only)*:

Chatbot Python Service Now

Nice to have skills (Top 2 only):

Communication Skills Business Analysis

Detailed Job Description:

Candidate will serve as the ChatBotAI Business Process Technical Analyst and subject matter expert for technical integrations and analyzing and approving content for chatbotAI deployed technologies. Candidate will work closing with Service Level Managers, Service Delver Analysts, and GIS technical integration teams to design solutions for customers contacting the Enterprise Service Center. In this role, candidate will be focused on finding ways to solve or prevent issues for customers faster.

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Utilize customer voice, data, and other information to identify industry leading solutions Develop business cases, implement solutions, and manage results to ensure business outcomes Business analyst for internal and SaaS solutions within service, accountable for integration needs, support, and change processes

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No