Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only):

Contact Center Consulting with 8-10 Year experienceUnderstand client current CC landscape Understand the applications and customizations doneUnderstand current challenges and future vision needs

Detailed Job Description:

Understand client current CC landscape Understand the applications and customizations done Understand current challenges and future vision needs Perform gap analysis current state and future needs Evaluate platform alternatives, including Cloud Hosted model Recommend a transformation roadmap

Minimum years of experience: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

Perform gap analysis current state and future needsEvaluate platform alternatives, including Cloud Hosted modelRecommend a transformation roadmap

Interview Process (Is face to face required?) : No

Does this position require Visa independent candidates only? : No