Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

APPLICATION SUPPORT EXPERIENCE IN FOREX (FX) TRADING PLATFORMS

Minimum years of experience*: 5

Roles and Responsibilities:

More than 5 years of experience in Application production support Provide support during new releases into the production environment Implement emergency changes with necessary assistance from developers and other IT teams Develop strong relationship with the development and infrastructure support teams to resolve production issues in a timely manner Ensure availability of applications as per agreed Service Level Expectations or requirements by monitoring applications, related jobs and resolving issues Provide a timely and effective response to user queries by analysing, investigating and fixing them as required Ensure proper stakeholder communication and escalation as required Perform ‘root cause’ analysis of user issues, provide immediate workaround for critical problems Working in shifts and weekends. Learn the application and the associated business functionality Design and pursue automated solution / support tools for repetitive manual effort Embrace best practice within the department and share this across technology where possible Build and maintain the run books for key activities such as DR, Changes etc Actively own and maintain support documentation Work collaboratively with other teams across geographies keeping the business priorities in mind Achieve a more productive support environment by actively seeking improvement avenues

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No