Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only)*:

Provide configuration support for iPhone, iPad and Mobile services Coordination with HCAs IT and Business team to ensure availability of CC applications in production environment by resolving incident or problem tickets raised Validate fixes provided by vendors in lower environment before applying them to production

Detailed Job Description:

Coordination with the telephony vendors and closure for issues reported in production environment of HCAs CC applications. The support is limited to the below list of Contact Center applications.Cisco intelligent Contact management ICMCisco Voice Portal CVP Provide configuration support for iPhone, iPad and Mobile services Telephone Application Support Services Coordination with HCAs IT and Business team to ensure availability of CC applications in production environment by resolving incident or p

Minimum years of experience*: 5+

Certifications Needed: No

Responsibilities you would expect the Subcon to shoulder and execute*:

Coordinate with applicable teams to provide root cause analysis for any issues reported Coordinate with product vendor during installation Configuration and Integration of CC applications Coordination with HCAs IT and Business team to ensure availability of CC applications in production environment by resolving incident or problem tick

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No