Role: IT WORKPLACE SERVICE ENGINEER

Job Description: 

      The IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring and deploying computer systems, enforcing security measures, and maintaining documentation for IT processes. The engineer also collaborates with various IT teams, conducts user training, and actively contributes to continuous improvement initiatives to enhance overall IT service delivery, ensuring a quality workplace experience in ING Hubs Philippines.

Roles and Responsibilities:

Technical Support

Provide end-to-end technical support to end-users to address hardware (laptops, printers, other IT peripherals) and application incidents and requests.Ensure all IT equipment is appropriately set up and functioning for ING employees.Effectively manage and prioritize incidents, ensuring timely resolution and minimal impact on operations.

Stewardship and Security Compliance

Assist in managing inventory and track the lifecycle of IT assets, ensuring timely replacement when necessary.Implement and enforce security protocols and policies to safeguard IT assets and data.

Collaboration and Continuous Improvement

Participate in cross functional projects to enhance overall IT operations.Identify opportunities for process improvement and implement efficiency measures.Collaborate with other IT teams to resolve complex issues.

Knowledge sharing

Stay informed about industry best practices and new technology to enhance overall quality of workplace experience and IT services in ING.Conduct training sessions and workshops for end-users to enhance their IT proficiency.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related fieldAt least 2-4 years minimum work-related experienceProficient in multiple operating systems (Windows, MacOS, etc)Experience in using IT Service Management Tools such as ServiceNow, Freshworks, etcKnowledge in PC hardware troubleshootingFamiliarity with device management tools such as Microsoft InTune and JAMFKnowledge in network fundamentalsBasic understanding with cloud platformsExcellent problem-solving and analytical skillsStrong communication and interpersonal skillsAbility to work in a team environmentAbility to priotize tasks and manage multiple priorities simultaneouslyBasic understanding in project management a plusITIL V4 certified a plusCompTIA A+ certification a plus