Since 2001, PlanITROI has been providing global Reverse Logistics, IT Asset Disposition and Asset Recovery Services for OEM’s, Retailers, Enterprises, Education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning our clients returned, retired, or idle IT devices (laptops, PC’s, smartphones, tablets, etc.) into re-certified, affordable technology solutions sold directly and through the largest retailers in the world! ITAD Operations Manager Overview: PlanITROI is seeking a metric- driven ITAD Operations Manager with expertise in building, growing, and leading a diverse team of "A" players to scale our Center of Excellence facility in Youngsville, NC. The Operations environment consists of managing Receiving, Production, Audit, Repair, Parts, Parts Harvesting, Cleaning, Quality Control, and General Warehouse workers. PlanITROI is seeking an experienced, hands-on leader/coach skilled at running day-to-day operational functions in the re-manufacturing of hardware products; Laptops, AIO, Chromebooks, Notebooks, PC, Servers, Smart Phones, Tablets, and or Consumer Electronics. The ITAD Operations Manager must be a Leader/Coach with a servant leader’s mentality experienced in managing an Operations and Production Team comprised of hourly laborers while delivering comprehensive training and guidance. The successful candidate will play a critical role in owning the development, implementation, and maintenance of re-manufacturing processes, providing a road-map to meet and exceed SLA’s and production requirements, and ensuring the highest level of product quality, cost effectiveness, and efficiency. This role is onsite in Youngsville, NC, working days are Tuesday-Saturday Key Competencies: Team-Oriented: Leading by example and fostering an environment where coaching is central to success is crucial. We need someone who finds true satisfaction in seeing others grow and excel, particularly through hands-on mentoring. You’ll need to establish clear expectations while creating a structure that allows feedback to flow in all directions. This role isn’t just about managing—it’s about empowering the team to contribute their ideas and take ownership of their work within a framework that encourages accountability and alignment. Operational Leader: This role requires someone who is both a visionary and a practical leader. You’ll need to shift effortlessly between strategic planning and hands-on involvement, understanding the intricate daily tasks of your team while making high-level decisions that shape growth. The ability to balance diving deep into the specifics of operations and stepping back to focus on broader organizational goals is essential. Whether you're troubleshooting issues with the team or presenting strategies to senior leadership, you'll always maintain credibility by staying connected to the ground-level work. Data Focused: Data is at the heart of informed decision-making, and this manager must excel at using data to drive performance. You’ll need to know when to take calculated risks and test new approaches when necessary to minimize waste. Clear Communicator: A critical aspect of this role is the ability to communicate complex ideas in a manner that resonates with different audiences. Whether speaking with an hourly team member or presenting to senior leadership, you must present concepts in a way that is both thorough and accessible. Your ability to translate high-level goals into actionable insights for your team will be a driving force in aligning everyone around our objectives and maximizing impact. Feedback Focused: The best leaders are those who recognize the value of the team and understand that their role is to guide. Building a culture where feedback is embraced and acted upon will be essential in fostering continuous growth and improvement within the team. Committed to Excellence: A true self-starter should be motivated by your team's success and the tangible impact you can make on the organization. You should constantly push beyond the status quo, always striving to improve and evolve. Celebrating wins is important, but equally important is reflecting on areas for improvement and using those insights to drive future success. Responsibilities: + Provide daily guidance and coaching in Operations/Production floor for all teammates interacting with Receiving, Production, Repair, CKB, Parts, Finished Goods, eCommerce, Logistics, Customer Service, IT Services. + Identify and track Operations statistics and metrics, driving KPI's that ensure company success. + Manage and track inventory to achieve all internal and client processing SLA’s. + Ensure timely reporting to internal departments on agreed-upon statistics, units received, production repair, untested aged, aged, waiting parts, etc. + Ensure timely reporting requested by management or corporate clients. + Development and ongoing management of the Non-SN & SN Inventory and warehouse functions. + Manage Inventory Control and Production areas with their daily direction, goals, needs, questions, and any issues, if they arise. + Manage third-party service providers in testing, wiping, and imaging software - maintaining top level technology and efficiency. + Create and maintain physical areas for inventory storage, placement, and staging; organize, make space for incoming products and combine products, ensuring all product is in the correct location. + Communicate with the Sales and eCommerce Teams to build products to the correct specifications for client needs requested. + Forecast required parts needed to refurbish inbound products based on data history, current and future orders. + Manage and coach the Quality Control Team to ensure the quality of finished goods meets and exceeds PlanITROI quality standards. + Manage and Coach Repair Team in failed units from Production and QC. + Perform, direct, and manage Kaizen Events and maintain 5S. Requirements & Experience: + Operations and Production management experience within the manufacturing or re-manufacturing of computer hardware, consumer electronics, IT services, with preference in ITAD or Technology Company (OEM) in computers preferred. + Must have experience building, leading, and coaching an Operations & Production Team comprised of hourly laborers of at least 50 employees. + Proven experience in formulating and executing innovative strategic plans and initiatives. + Experience in fine-tuning daily operations, producing an upswing in productivity and a concurrent reduction in costs. + Experience in the implementation of streamlined processes and procedures, fostering heightened efficiency. + Proven experience managing third-party service providers in testing, data wiping, and imaging software. + Logistics experience including “Pick & Pack” & Shipping. (eCommerce is a plus) + The ability to delegate within control limits and measure results. + Proactive, problem solver and strategic thinker with outstanding written & verbal communication skills. + Must have the ability to be a “hands-on” leader in a fast-paced goal-driven environment. + Proficiency in Microsoft Office including Excel & Outlook. + Project Management skills needed. Preferred Experience: + Six Sigma/ Lean Manufacturing certification or training. + Must have experience in Production Capacity Planning. + Knowledge and expertise in successfully sustaining ISO 9001, ISO 14001, ISO 2001, R2V3, NIST and NAID standards, showcasing a comprehensive understanding of quality management, environmental sustainability, occupational health and safety, secure electronic waste recycling, and information data destruction. + Experience in the Microsoft Authorized Refurbisher Program. + Experience with server & network infrastructure troubleshooting. PlanITROI Core Values: + Driven & Confident + Think Win/Win Always + Own IT/Solve IT + Personal Growth leads to Professional Growth + Innovate & Revolutionize the Future + Proud to be Part of the PlanITROI Team Visit our websites for more information: www.PlanITROI.com, www.BuyRefurbished.com www.DigitalDreamsProject.com, www.NextraTech.com “PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.