Job Summary

The ITAD Operations Vendor Manager oversees the vendor relationships for IT asset disposition, ensuring vendors meet operational requirements, compliance standards, and quality metrics. They work closely with internal teams (sales, operations, and logistics) to maintain a seamless end-to-end IT asset management process. The role also involves ensuring cost-effectiveness, sustainability, and regulatory compliance throughout the disposition lifecycle.

Key Responsibilities:

Vendor Management: Develop and maintain relationships with key ITAD vendors, ensuring they adhere to performance expectations and contractual termsOperational Oversight: Monitor vendor operations to ensure that service levels are consistently met, including delivery timelines, quality of service, and adherence to policiesCompliance and Risk Management: Ensure vendors comply with environmental and data protection regulations (e.g., GDPR, HIPAA, R2, ISO 14001, etc.), conducting audits and inspections as neededContract Negotiation: Lead contract negotiations with new and existing vendors to ensure the best possible pricing, terms, and servicesPerformance Reporting: Track and report on vendor performance, identify areas for improvement, and work with vendors to address operational issuesCost Control: Work with finance teams to manage costs associated with ITAD vendor services and identify opportunities for cost-saving measuresCollaboration: Coordinate with internal stakeholders (Sales, Pursuit, Operations, Logistics, etc.) to ensure smooth execution of ITAD projectsSustainability Initiatives: Collaborate with sustainability teams to ensure that vendors align with the organization’s sustainability goals and implement responsible recycling practices

Skills & Qualifications:

Strong understanding of ITAD processes and compliance requirementsExperience in vendor management and contract negotiationFamiliarity with regulatory standards related to IT asset disposalAbility to analyze performance data and implement improvementsExcellent communication, negotiation, and collaboration skillsExperience with sustainability practices and data security protocols

Preferred:

Experience in project managementKnowledge of IT asset management dispositionCertification in vendor management or sustainability (e.g., R2, ISO 9001, etc.)

Education & Experience Recommended

Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline.4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.

Cross-Org Skills

Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.
 

How does this align with your current role?

If you’re in a position where you’re already managing vendors or focusing on the backend of ITAD operations, this profile could reflect the next step in your career development, especially if you plan to expand into more vendor-centric responsibilities. You might want to evaluate if you’re looking to formalize your role to include more focus on contract management, performance metrics, and compliance oversight.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

ES11 (Sales & Services Entity)