Come and work with us.

 

Do you want to work with a worldwide leader in concierge and loyalty services company? 
Are you Italian native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Lisbon? 
So we have the perfect opportunity for you!

 

Your future project: join our Italian Customer Support team.

 

Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).

 

 

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives. Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle  and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others. Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management Complete daily tasks as allocated in an efficient and timely manner Maintain accuracy and security of customer information on the database Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Research information and solve problems using available resources Monitor and control numerous concurrent tasks in tandem Proactively and independently work to meet targets and goals

 

To succeed in the role, you will need to have:

Ability to work the night shift (12:00 AM to 8:00 AM) Native or proficient level of Italian (C2) Advanced level of English (at least C1) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Courtesy, active listening, availability and personalized follow-up  Customer-oriented, willingness to provide personalized care  Have attention to detail and quality of service: thoroughness, precision, reliability People-oriented, value-added interpersonal skills Use of Office and CRM tools  Life experience to apply to managing situations Early adopter of technology Makes the customers feel confident that their needs are being met Dependable, reliable and able to perform duties with minimum supervision Ability to interact positively with peers and supervisors A hybrid working model that requires some on-site training, after which there will be the option to work from home Be a local candidate or willing to relocate to sunny Lisbon, Portugal 

 

Benefits.

 

Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today!