Job Title:

Italian speaking Customer Service Representative

Job Description

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communications skills

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Italian. We are bringing Customer Advisors on board for our clients.

You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers.

What we offer:

Indefinite contractCompetitive remuneration package (14 Salaries)Opportunities for international Career through Concentrix International Mobility programA challenging working environmentEmployee eventsPrivate health insurance + Dental CareDaily meal voucher in Up Hellas card per working dayUp to 10% monthly performance bonusFree gym and other well-being activitiesFree rooftop cinema with Acropolis viewsEnjoy with your co-workers your lunch break at our new Restaurant

What you’ll be doing at Concentrix

Manage inbound calls, emails, or live chatsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies

What we’re looking for

Proven customer support experience or experience as a client service representativeFluent in ItalianGood level of EnglishStrong focus on customer needs and understanding of how customers can behaveStrong communication, problem-solving and active listening skillsStrong written skillsAbility to multitask, prioritize, and thrive in a fast-paced and target-driven environmentSense of ownership and pride in your performance and its impact on the company’s success

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \"wow\" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Minwos 10-16

Language Requirements:

English, Italian

Time Type:

Full time

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