What success looks like in this role:

Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills

Providing guidance to the client through the necessary steps to restore functionality

Being responsible to either solve the issue or assign up to Level 2 support

Coordinating Service Requests by follow up with the cross functional teams

Team up with your colleagues to collaborate on problem solving and identify major service solutions

Actively use the knowledge base to resolve problems and raise potential knowledge gaps

Coordinating and follow up Service Requests

You will be successful in this role if you have:

Fluent English language skills

Native/close to native language skills in Italian (support language)

Experience in telephone technical support or any customer service related field is an advantage

Considerable familiarity with MS Office Suite particularly and the Windows environment in general

Attention to details and analytical mind-set

Ability to work on multiple and/or similar activities simultaneously

Outstanding team player attitude

Unisys Customer Service Team is for you, if you would like to:

experience real customer and employee diversity

be a trusted team member and have a supportive supervisor

work in an ethical company culture where you can be yourself

be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path

have unlimited access to our online training tool to improve your soft skills and technical capabilities

What do we offer?

Hybrid working is supported

Monthly gross 35.000 HUF cafeteria - regardless of your weekly working hours

Fixed extra language allowance

Additional shift bonuses

Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure 

Home office allowance

Last and foremost, a great team, also a lot of learning and training opportunities

The safety of our associates is paramount and guidelines on safety measures are being implemented at all locations. To ensure that we minimize the risk for Covid-19 infection, the preferred way of working continues to be from home, where possible.

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.