What success looks like in this role:

Registering and validating the Partner' service requests

Booking appointment in case the Customer requires it

Interface between our Customer and our Customer Engineers

Perform initial triage of service event

Order the necessary part the Engineer requires for the service requests

Ensure Customer Engineers access requirements are met

Assign service requests to Customer Engineer

You will be successful in this role if you have:

Fluent Italian and English language skills

Knowledge/experience of PC systems & components 

Experience of incident logging systems is an advantage 

Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures

Good working knowledge of MS Office (Word, Excel, Outlook) 

ITIL qualification is an advantage 

What do we offer?

Hybrid working is supported - in some cases, full remote opportunity (based on our RTO policy)

Monthly gross 35.000 HUF cafeteria 

Private Health Insurance -  Premium Package provided for all Unisys associates after 6 months tenure 

Home office allowance

Last and foremost, a great team, also a lot of learning and training opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.