Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT & Enterprise Assets. A key requirement to support effective Enterprise Asset Management (EAM) is to normalize Enterprise Assets data received from various tools/sources/record books tracked manually and reconcile them towards an effective management. These require a comprehensive library of Enterprise Assets from major manufacturers. We are building a team to manage this content service, a critical component of our Enterprise Asset Management solution. 

Role

You will be working on building and enhancing the content services, an integral part of our ITAM product that enables our customers to manager all Enterprise assets and provides compliance position. 

 

What you get to do in this role:

·       Research on Enterprise Assets from various manufacturers / Vendors  and related content from the industry towards creating the required content library for our ITAM normalization service

·       Mastering in understanding enterprise asset landscape of major manufacturers / Vendors.

·       Understand the design of the EAM tool, minor & major enhancement in tool, content service modules and various automation opportunities

·       Participate, to an extent provide technical solutions for various challenges of managing content data

·       Play supporting role in performing detailed assessments of existing features and contribute in formulating EAM strategies to have clear action plans that enable the implementation of EAM solutions and quick realization of business results

·       Transform the Enterprise Asset data received from various third party systems/sources, record books tracked manually into actionable information which can be used for effective management, quality, data consistency and correctness of enterprise asset

·       Mentor and lead a team of data analysts in researching of market information for various Enterprise Asset in the public domain, and normalize them into our content databases

·       Provide trainings to other members of the team in your areas of expertise

·       Contribute in designing and implementing, processes and controls, to maintain and publish new content

·       Create and maintain EAM content related process documents, project and knowledgebase related documentation

·       Support customer issue resolutions including interaction with internal teams where necessary

Qualifications

In order to be successful in this role, we need someone who has: 

·       4 to 7 years of experience in ITAM & EAM industry with management of Enterprise assets for internal or external customers

·       Fair knowledge of industry oriented assets like Fixed plant assets, Linear assets, Mobile and fixed fleet assets getting used in various industries like power generation, manufacturing, oil refineries, healthcare, wind generation etc.

·       Worked as business user or application administrator and have hands on experience on CMDB, ITAM & EAM tools like ServiceNow, Freshservice, IBM Maximo, SAP ERP Suite – EAM, Oracle E-Business Suite - Enterprise Asset Management etc.

·       Participated in desiging & implementing EAM related processes like procurement, Vendor management, change control etc.

·       Implementation of governance, accuracy, consistency, Standard naming conventions on EAM data is a big plus

·       Experience in driving EAM data cleansing, migration projects independently. Strong communication and inter-personnel skills

·       Exposure to distinct equipment classes, failure code around enterprise asset data

·       Knowledge on the EAM assets lifecycle from order to disposals

·       Should have an eye for the details. Able to adapt to a highly research based environment that moves in a very aggressive pace

·       Nice to have

o   Knowledge of scripting to gather information from various tools, sources

o   Content related: Any experience working in a Data Content based project

·       Should have passion for researching and providing solutions for various challenges, new ideas for enriching EAM library

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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