Job Title:

ITIL Process Manager

Location:

OH - Columbus

What you'll do:

Process Owners would be responsible for ensuring processes are fit for purpose, well documented, validating documentation is being followed (governance structure), and engaging to understand if/when they are not (using aligned process metrics). Perpetual interactions with stakeholders to review their data and identify improvement opportunities would be a part of this. This organization could also be on point for audit and risks concerns related to execution or management of processes.

What we are looking for:

Act as a key contributor to implementing processes within ServiceNow at Western Alliance Bank.Manage and continually improve interactions between Asset and other ITIL processes.Establish formal IT Service Management practices leveraging ITIL v4 best practices.Develop and implement governance programs for ITIL processes.Participate in developing IT strategy and ensuring that processes support those objectives.Partner with Vendor Management organization to ensure supplier contracts support the organizational transition to ITIL best practices.Develop strong relationships with technology and business leaders.Establish performance reporting for all IT teams and leadership, providing direction and support to drive sustained IT service delivery improvements. Comfortable developing and managing continual improvement plans for all ITIL processes.Develop, align, and continually improve process documentation.

Qualifications:

7 years’ experience managing enterprise ITIL processes with demonstrable expertise in at least one of these process areas: Asset, Configuration, CMDB, Change, Incident, Problem, and Event processes.Experience implementing enterprise processes and/or transitioning organizations to new ITSM platforms or processes.Foundational and intermediate certifications in ITIL v3/4, and operational knowledge of CoBit, DevOps, Agile, Lean development, and/or Six Sigma preferred.Previous experience working with Business Architecture concepts (TOGAF)Ability to demonstrate managing large organizational changes with excellent collaboration skills.Prior Enterprise Vendor Management experience preferred.Confident and composed communicator with experience presenting to C-level leaders.Comfortable operating in white space without direction, including developing strategies and improvement plans.Build and maintain strong relationships across the organization.Organizational change management expertise.Able to translate highly technical concepts in easy to understand business terms.Strong communication skills with the ability to adapt message to audience.Capable of driving results and comfortable supporting them with data.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation