REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

The ITS Analyst – Non-Clinical typically reports to the Lead, Supervisor, Manager or Director and

has no direct reports.

 

POSITION SUMMARY

Participates in planning, design, development, training, implementation, communication,

maintenance/support, and evaluation of existing or new functionality related to assigned

applications. Analyst II - Contributes to and participates in the selection/design, implementation, maintenance, and support of their assigned software applications using information technology, equipment, and processes used by PHS employees and customers. Serves as mentor for less experienced IT staff, providing assistance and guidance when required.

 

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Planning/Design:

a. Participates with technical teams and vendors for the design of application

infrastructure, hardware, storage, network requirements, security, integrations,

viewing and workflow.

2. Development/Build:

a. Plans implementations and upgrades clinical systems.

3. Testing:

a. Ensures adequate testing, quality assurance and documentation of changes.

b. Ensure test scripts have been created, reviewed, updated to reflect proposed

workflow solutions.

4. Training/Certifications:

a. Transfers knowledge and/or trains IT employees and advises end-users in the

operation of their information systems. Maintains complete and current

documentation for responsible systems and IT processes.

b. Support the training team by keeping trainers informed of new functionality and

system changes.

c. Maintains required certifications.

5. Implementation:

a. Responsible for the activities like analysis and development, implementation,

modification, and installation of low complexity systems in different operational

environments.

b. Implement changes using documented procedures.

6. Communication:

a. Create and follow project plans.

b. Participate in team and cross-team meetings and maintain appropriate meeting

records.

c. Communicates with customers, administration, and team members with regard to

information technology and services.

d. Understand customer feedback and support data to optimize and resolve issues.

e. Attends regular customer and team department meetings as scheduled.

7. Maintenance/Support:

a. Monitors system performance and quality.

b. Plans for decommission of responsible applications when indicated.

c. Ensure solutions are cost effective, audit and security compliant. Versions are no less

than -2 from current.

d. Support 24/7 on call on rotational basis.

e. Some travel may be required.

8. Other duties as assigned.

 

This position can be worked remote.