Work where every moment mattersEvery day approximately Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system rather than a single member organizationWith the creation of our new umbrella organization we now have ourown identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionITS Clinical Care Systems focuses on the implementation optimization and support of the Epic electronic health record The Ambulatory pillar of this team supports the outpatient clinical medical record Preference will be given to individuals with prior Epic experience both on the IT or operation sidesPosition SummaryClinical Care Systems Ambulatory Analysts work to design configure test application functions for Hartford HealthCare clients Their primary responsibility is to analyze workflows and build documentation to support the office workflows including smart tools flowsheets and reports This analyst will follow internal build change control issue management policies and procedures Analysts perform workflow analysis and design sessions with Subject Matter Experts They are familiar with policies procedures and constraints of clinical operations and the potential impact on the clinical build of Hartford HealthCare They complete in depth and precise documentation of operational specifications and application functionality Analysts will also troubleshoot problems and respond to questions from end users during training go live and post go live periods Attention to detail is a critical skill for this position Successful candidates enjoy helping others learn and adopt usage of the applicationPosition ResponsibilitiesFacilitates the design development system configuration implementation and support of information systems for the organizationUnderstands the operational issues within their application area well enough to represent their userrsquos needsPlanning development training implementation and evaluation of application functionalityTroubleshoot research and solve technically challenging problems and customer issues Provides on call support to customers May support multi specialty services lines and Epic Applications including OncologyBeacon or TransplantPhoenixLeads integrated project initiatives Working with ITS team members and operational leaders to ensure appropriate development training and implementation of application functionality Collaborates and consults with application director project manager Informatics and other team leaders to coordinate activitiesAssists in the development and documentation of internal policies and procedures that will be used in conjunction with the applicationBuilds effective relationships with clinical and business partners through all the phases of the projects to support completing projects goalsContributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksDocuments and maintains all required system design and build documents and configures system accordinglyPerforms other duties as assignedWork where every moment mattersEvery day approximately Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system rather than a single member organizationWith the creation of our new umbrella organization we now have ourown identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemDepartment DescriptionITS Clinical Care Systems focuses on the implementation optimization and support of the Epic electronic health record The Ambulatory pillar of this team supports the outpatient clinical medical record Preference will be given to individuals with prior Epic experience both on the IT or operation sidesPosition SummaryClinical Care Systems Ambulatory Analysts work to design configure test application functions for Hartford HealthCare clients Their primary responsibility is to analyze workflows and build documentation to support the office workflows including smart tools flowsheets and reports This analyst will follow internal build change control issue management policies and procedures Analysts perform workflow analysis and design sessions with Subject Matter Experts They are familiar with policies procedures and constraints of clinical operations and the potential impact on the clinical build of Hartford HealthCare They complete in depth and precise documentation of operational specifications and application functionality Analysts will also troubleshoot problems and respond to questions from end users during training go live and post go live periods Attention to detail is a critical skill for this position Successful candidates enjoy helping others learn and adopt usage of the applicationPosition ResponsibilitiesFacilitates the design development system configuration implementation and support of information systems for the organizationUnderstands the operational issues within their application area well enough to represent their userrsquos needsPlanning development training implementation and evaluation of application functionalityTroubleshoot research and solve technically challenging problems and customer issues Provides on call support to customers May support multi specialty services lines and Epic Applications including OncologyBeacon or TransplantPhoenixLeads integrated project initiatives Working with ITS team members and operational leaders to ensure appropriate development training and implementation of application functionality Collaborates and consults with application director project manager Informatics and other team leaders to coordinate activitiesAssists in the development and documentation of internal policies and procedures that will be used in conjunction with the applicationBuilds effective relationships with clinical and business partners through all the phases of the projects to support completing projects goalsContributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksDocuments and maintains all required system design and build documents and configures system accordinglyPerforms other duties as assignedBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and experience in a HealthCare environment requiredTen or more years of experience in clinical applications requiredExperience in clinical information system management in an acute or ambulatory care setting preferredEpic Ambulatory certification preferredMust be willing to attend required Epic training at the Epic training centerThe Ambulatory Analyst III will exhibit the following qualitiesProven ability to successfully work in a matrix team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Equity Excellence Integrity and SafetyAre well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move the project forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others within their sub team in addition to the broader program team while maintaining a strong focus on achieving resultsThe Ambulatory Analyst III will exhibit the following organizational competenciesAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyCommunicates messages clearly and conciselyAbility to maintain confidentiality exercise discretion and sound judgmentMust be willing to learn new technologies and techniquesMust be willing and able to come to work in adverse weather conditionsTravel to locations within Connecticut and surrounding States will be requiredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and experience in a HealthCare environment requiredTen or more years of experience in clinical applications requiredExperience in clinical information system management in an acute or ambulatory care setting preferredEpic Ambulatory certification preferredMust be willing to attend required Epic training at the Epic training centerThe Ambulatory Analyst III will exhibit the following qualitiesProven ability to successfully work in a matrix team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Equity Excellence Integrity and SafetyAre well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move the project forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others within their sub team in addition to the broader program team while maintaining a strong focus on achieving resultsThe Ambulatory Analyst III will exhibit the following organizational competenciesAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyCommunicates messages clearly and conciselyAbility to maintain confidentiality exercise discretion and sound judgmentMust be willing to learn new technologies and techniquesMust be willing and able to come to work in adverse weather conditionsTravel to locations within Connecticut and surrounding States will be requiredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment