Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Position Summary: As an Entry IT Level Technical Support Specialist, you will be the first line of support for our customers, helping to solve technical problems and ensuring the smooth and efficient operation of our systems. Responsibilities include: end user support by providing first level contact and convey resolutions to customer issues; provide technical assistance with computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems; and resolve technical issues related to IT Hardware and office applications via phone, email, ticketing system and remote access.

QUALIFICATIONS

Education: Associate degree in information technology, Computer Science, or related field.

Knowledge/Skills/Abilities:

Proven experience as a technical support specialist or similar role.Strong familiarity with Windows OS, MS Office, and other office management applications.Excellent problem-solving and analytical skills.Effective communication skills, capable of effectively articulating technical concepts to non-technical users.Demonstrated ability to prioritize tasks and manage time efficiently.Direct experience with PC diagnostics and repair.Ability to work under pressure and to meet tight deadlines.Ability to work independently and as part of a team.

Physical Requirements: Light-Medium Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.