Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPOSITION SUMMARYThe incumbent will support all aspects of office automation Focusing on customer service and total cost of ownership issues Will provide support for end users and end user applications Is well versed in the deployment of large scale computer installations as well as maintaining upgrading and supporting desktop operating systems Creates and generates documentation for users and co workers Installs modifies and repairs microcomputer hardware printers and peripheralsKEY ACCOUNTABILITIESmiddot Supports office technology in general including software hardware and communications systemsmiddot Conducts training classes on new products and systemsmiddot Tests new programs prior to release to the user group to ensure desired results are achievedmiddot Assists the help desk staff in researching problems on the systemmiddot Deploys computers in mass through imaging and automation processesLoads specified office automation software packages such as operating systems office suites and other related applicationsmiddot Instructs user in use of equipment software and manualsmiddot Answers clientrsquos inquiries in person and via telephone concerning systems operation Diagnoses system hardware software and operator problems Recommends or performs actions to correct problems based on knowledge of system operationmiddot Refers major issues outside or operational norms to manager for resolutionmiddot Controls and manages PC hardware and softwaremiddot Attends technical conferences and seminars to keep abreast of new software and hardware product developmentsmiddot Interacts with employees to facilitate and promote effective use of information technologymiddot Devises logical solutions to operational problems within the capacity and limitations of installed computer equipmentmiddot Assists in the maintenance of hardware and software inventorymiddot Supports help desk personnel in troubleshootingmiddot Assists users accessing systems and software Answers questions and assists with training users on various PC based software systemsmiddot Protects and maintains user data at all timesmiddot Installs manages and maintains telephony devicesmiddot Other job duties as assignedWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPOSITION SUMMARYThe incumbent will support all aspects of office automation Focusing on customer service and total cost of ownership issues Will provide support for end users and end user applications Is well versed in the deployment of large scale computer installations as well as maintaining upgrading and supporting desktop operating systems Creates and generates documentation for users and co workers Installs modifies and repairs microcomputer hardware printers and peripheralsKEY ACCOUNTABILITIESmiddot Supports office technology in general including software hardware and communications systemsmiddot Conducts training classes on new products and systemsmiddot Tests new programs prior to release to the user group to ensure desired results are achievedmiddot Assists the help desk staff in researching problems on the systemmiddot Deploys computers in mass through imaging and automation processesLoads specified office automation software packages such as operating systems office suites and other related applicationsmiddot Instructs user in use of equipment software and manualsmiddot Answers clientrsquos inquiries in person and via telephone concerning systems operation Diagnoses system hardware software and operator problems Recommends or performs actions to correct problems based on knowledge of system operationmiddot Refers major issues outside or operational norms to manager for resolutionmiddot Controls and manages PC hardware and softwaremiddot Attends technical conferences and seminars to keep abreast of new software and hardware product developmentsmiddot Interacts with employees to facilitate and promote effective use of information technologymiddot Devises logical solutions to operational problems within the capacity and limitations of installed computer equipmentmiddot Assists in the maintenance of hardware and software inventorymiddot Supports help desk personnel in troubleshootingmiddot Assists users accessing systems and software Answers questions and assists with training users on various PC based software systemsmiddot Protects and maintains user data at all timesmiddot Installs manages and maintains telephony devicesmiddot Other job duties as assignedQUALIFICATIONSmiddot Bachelorrsquos degree in computer science or Management Information Systems Without benefit of degree equivalent on the job training and experience of at least yearrsquos duration may be acceptablemiddot Minimum of yearrsquos functional experience in end user support One year PC support experience for an installed base of over users in a Microsoft environmentmiddot Strong troubleshooting skills requiredmiddot Ownership of problem resolutionmiddot Analytical and problem solving capabilitiesmiddot Ability to prioritize and execute tasks in a high pressure environmentmiddot Strong customer service orientationmiddot Good judgment integrity and confidentialitymiddot Strong written and oral communication skillsmiddot Ability to appropriately handle stressful situations critical deadlines and a customer base with both high service level expectations and technical sophisticationmiddot Availability to work nights and weekends during unplanned outages and other special circumstances with accountabilitymiddot Healthcare experience desirablemiddot Ability to maintain records and filing systems middot Ability to multi task middot Ability to work independently middot Process improvement and quality skills middot Project management skillsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentQUALIFICATIONSmiddot Bachelorrsquos degree in computer science or Management Information Systems Without benefit of degree equivalent on the job training and experience of at least yearrsquos duration may be acceptablemiddot Minimum of yearrsquos functional experience in end user support One year PC support experience for an installed base of over users in a Microsoft environmentmiddot Strong troubleshooting skills requiredmiddot Ownership of problem resolutionmiddot Analytical and problem solving capabilitiesmiddot Ability to prioritize and execute tasks in a high pressure environmentmiddot Strong customer service orientationmiddot Good judgment integrity and confidentialitymiddot Strong written and oral communication skillsmiddot Ability to appropriately handle stressful situations critical deadlines and a customer base with both high service level expectations and technical sophisticationmiddot Availability to work nights and weekends during unplanned outages and other special circumstances with accountabilitymiddot Healthcare experience desirablemiddot Ability to maintain records and filing systems middot Ability to multi task middot Ability to work independently middot Process improvement and quality skills middot Project management skillsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment