Workwhere every moment mattersEvery day over Hartford HealthCare colleagues come to work with onething in common Pride in what we do knowing every moment matters here Weinvite you to become part of Connecticutrsquos most comprehensive healthcarenetworkThe creation of the HHC System Support Office recognizes the work of a largeand growing group of employees whose responsibilities are continually evolvingso that we and our departments now work on behalf of the system as a wholerather than a single member organizationWith the creation of our new umbrella organization we now have our own identitywith a unique payroll benefits performance management system servicerecognition programs and other common practices across the systemDepartment DescriptionThe End User Computing team is part of HHCrsquos System Support Office responsiblefor the deployment and management of infrastructure components that enablesystem wide scalable end point computing services to end users The End UserComputing team manages all Microsoft Windows end points upgrades securitypatching remote software distribution and baseline operating system imagecreation for both physical end points and virtual desktops The team worksdirectly with other Technical Services departments HHCrsquos acute and ambulatoryfacilities and key stakeholders throughout the system on key initiatives anddaily support needsPosition SummaryThe incumbent will support all aspects of office automation Focusing oncustomer service and total cost of ownership issues Will provide support forend users and end user applications Is well versed in the deployment of largescale computer installations as well as maintaining upgrading and supportingdesktop operating systems Creates and generates documentation for users andco workers Installs modifies and repairs microcomputer hardware printers andperipheralsPosition ResponsibilitiesSupports office technology in general including software hardware and communications systemsConducts training classes on new products and systemsTests new programs prior to release to the user group to ensure desired results are achievedAssists the help desk staff in researching problems on the systemDeploys computers in mass through imaging and automation processesLoads specified office automation software packages such as operating systems office suites and other related applicationsInstructs user in use of equipment software and manualsAnswers clientrsquos inquiries in person and via telephone concerning systems operation Diagnoses system hardware software and operator problems Recommends or performs actions to correct problems based on knowledge of system operationRefers major issues outside or operational norms to manager for resolutionControls and manages PC hardware and softwareAttends technical conferences and seminars to keep abreast of new software and hardware product developmentsInteracts with employees to facilitate and promote effective use of information technologyDevises logical solutions to operational problems within the capacity and limitations of installed computer equipmentAssists in the maintenance of hardware and software inventorySupports help desk personnel in troubleshootingAssists users accessing systems and software Answers questions and assists with training users on various PC based software systemsProtects and maintains user data at all timesInstalls manages and maintains telephony devicesAbility to lift lbsGross motor function both hand both feetFine motor function both handsAbility to bend squat reach lift carry push pullWorkwhere every moment mattersEvery day over Hartford HealthCare colleagues come to work with onething in common Pride in what we do knowing every moment matters here Weinvite you to become part of Connecticutrsquos most comprehensive healthcarenetworkThe creation of the HHC System Support Office recognizes the work of a largeand growing group of employees whose responsibilities are continually evolvingso that we and our departments now work on behalf of the system as a wholerather than a single member organizationWith the creation of our new umbrella organization we now have our own identitywith a unique payroll benefits performance management system servicerecognition programs and other common practices across the systemDepartment DescriptionThe End User Computing team is part of HHCrsquos System Support Office responsiblefor the deployment and management of infrastructure components that enablesystem wide scalable end point computing services to end users The End UserComputing team manages all Microsoft Windows end points upgrades securitypatching remote software distribution and baseline operating system imagecreation for both physical end points and virtual desktops The team worksdirectly with other Technical Services departments HHCrsquos acute and ambulatoryfacilities and key stakeholders throughout the system on key initiatives anddaily support needsPosition SummaryThe incumbent will support all aspects of office automation Focusing oncustomer service and total cost of ownership issues Will provide support forend users and end user applications Is well versed in the deployment of largescale computer installations as well as maintaining upgrading and supportingdesktop operating systems Creates and generates documentation for users andco workers Installs modifies and repairs microcomputer hardware printers andperipheralsPosition ResponsibilitiesSupports office technology in general including software hardware and communications systemsConducts training classes on new products and systemsTests new programs prior to release to the user group to ensure desired results are achievedAssists the help desk staff in researching problems on the systemDeploys computers in mass through imaging and automation processesLoads specified office automation software packages such as operating systems office suites and other related applicationsInstructs user in use of equipment software and manualsAnswers clientrsquos inquiries in person and via telephone concerning systems operation Diagnoses system hardware software and operator problems Recommends or performs actions to correct problems based on knowledge of system operationRefers major issues outside or operational norms to manager for resolutionControls and manages PC hardware and softwareAttends technical conferences and seminars to keep abreast of new software and hardware product developmentsInteracts with employees to facilitate and promote effective use of information technologyDevises logical solutions to operational problems within the capacity and limitations of installed computer equipmentAssists in the maintenance of hardware and software inventorySupports help desk personnel in troubleshootingAssists users accessing systems and software Answers questions and assists with training users on various PC based software systemsProtects and maintains user data at all timesInstalls manages and maintains telephony devicesAbility to lift lbsGross motor function both hand both feetFine motor function both handsAbility to bend squat reach lift carry push pullBachelorrsquos degree in Computer Science or Management Information Systems Without benefit of degree equivalent on the job training and experience of at least years duration may be acceptableMinimum of three years functional experience in end user support One year PC support experience for an installed bases of over users in a Microsoft environmentStrong troubleshooting skills requiredOwnership of problem resolutionAnalytical and problem solving capabilitiesAbility to prioritize and execute tasks in a high pressure environmentStrong customer service orientationGood judgment integrity and confidentialityStrong written and oral communication skillsAbility to appropriately handle stressful situations critical deadlines and a customer base with both high service level expectations and technical sophisticationAvailability to work nights and weekends during unplanned outages and other special circumstances with accountabilityHealthcare experience desirableAbility to maintain records and filing systemsAbility to multi taskAbility to work independentlyProcess improvement and quality skillsProject management skillsOrganizationalCompetenciesAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsMaintains all required CEUs for certifications and licensureFollows the hospital exposure control plansbloodborne and airborne pathogensAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offersexciting opportunities for career development and growth Here you are part ofan organization on the cutting edge ndash helping to bring new technologiesbreakthrough treatments and community education to countless men women andchildren We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balanceEvery moment matters And this isyourmomentBachelorrsquos degree in Computer Science or Management Information Systems Without benefit of degree equivalent on the job training and experience of at least years duration may be acceptableMinimum of three years functional experience in end user support One year PC support experience for an installed bases of over users in a Microsoft environmentStrong troubleshooting skills requiredOwnership of problem resolutionAnalytical and problem solving capabilitiesAbility to prioritize and execute tasks in a high pressure environmentStrong customer service orientationGood judgment integrity and confidentialityStrong written and oral communication skillsAbility to appropriately handle stressful situations critical deadlines and a customer base with both high service level expectations and technical sophisticationAvailability to work nights and weekends during unplanned outages and other special circumstances with accountabilityHealthcare experience desirableAbility to maintain records and filing systemsAbility to multi taskAbility to work independentlyProcess improvement and quality skillsProject management skillsOrganizationalCompetenciesAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsMaintains all required CEUs for certifications and licensureFollows the hospital exposure control plansbloodborne and airborne pathogensAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offersexciting opportunities for career development and growth Here you are part ofan organization on the cutting edge ndash helping to bring new technologiesbreakthrough treatments and community education to countless men women andchildren We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balanceEvery moment matters And this isyourmoment