Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

This position will be based in Coeur dAlene but will provide support to agency customers as needed in Coeur dAlene and surrounding areas. Work location will vary depending on need. Must be able to lift up to 50lbs and move computer equipment between locations. A rental car may be used in the event equipment needs to be transported between locations. If traveling between multiple site locations during a single day, contractor will be eligible for reimbursement for actual fuel costs when driving rental vehicle.

Full-time professional work experience in Information Technology user IT help desk, to provide basic service desk support, including:

New computer deployments Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange Manage software licensing Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries Determine the nature of the problem; root cause; provide basic troubleshooting Document support responses in the ITS Service Desk Ivanti ticketing system Escalate problems in accordance with defined ITS procedures Assist users with problem solving steps. Communicate accurate and useful status updates ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above. ITS reserves the right to cancel this request, or the contract at any time. ITS may not award a contract if the budget allocated for this service is exceeded based on responses. If the person selected does not meet service expectations, ITS will request a replacement or cancel the contract at our discretion.

Experience required: 1-2 Years