Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe administrator will be primarily responsible for configuration of the CMDB and Discovery lines of the ServiceNow platform The administrator will participate in requirement gathering for designing configuring and maintaining Discovery as well as resolve discovery errors work with related SMEs maintain Discovery schedules and MID servers The administrator will lead the design and maintenance of the configuration management plan CMDB structure perform internal audits and support ITS teams with the maintenance of configuration items The administrator will proactively share issues risks and opportunities to build competitive edge and efficiencies across the platform in their respective area Position ResponsibilitiesKey Areas of Responsibility Mentorship a Provide technical guidance and mentorship to development teams ensuring industry best practices ServiceNow Platforma Liaison with IT managersb Executes the determined CMDB processesc Maintains governance in accordance with CI product and service ownersd Manages the CI lifecyclee Ensuring configuration management activities operate in line with SLA targetsf Review and analyze CMDB reports configuration management and metricsg Proactively seeks improvements by performing health checksh Validates data accuracy for CMDBi Collaborates with IT Service Management leadership serviceprocess owners delivery teams and ServiceNow adminsdevelopers to configure the CMDB Health preferencesj Design and configure architectural solutions in the ServiceNow Discovery tools of items such as virtual servers OS level patch level database version routers switches as well as other discoverable datak Managing ServiceNow Discovery MID servers Maintains governance in accordance with product and service ownersa Ensure all work adheres to standard work policies and best practices for development and platform maintenanceb Maintains compliance with system policies regarding sensitive dataWorking Relationshipsmiddot This Job Reports To Job Title ITS ServiceNow Platform Directormiddot Nature of Supervisiono Internal HHC Staff IT Technical Application and Security Teams o External Vendors Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe administrator will be primarily responsible for configuration of the CMDB and Discovery lines of the ServiceNow platform The administrator will participate in requirement gathering for designing configuring and maintaining Discovery as well as resolve discovery errors work with related SMEs maintain Discovery schedules and MID servers The administrator will lead the design and maintenance of the configuration management plan CMDB structure perform internal audits and support ITS teams with the maintenance of configuration items The administrator will proactively share issues risks and opportunities to build competitive edge and efficiencies across the platform in their respective area Position ResponsibilitiesKey Areas of Responsibility Mentorship a Provide technical guidance and mentorship to development teams ensuring industry best practices ServiceNow Platforma Liaison with IT managersb Executes the determined CMDB processesc Maintains governance in accordance with CI product and service ownersd Manages the CI lifecyclee Ensuring configuration management activities operate in line with SLA targetsf Review and analyze CMDB reports configuration management and metricsg Proactively seeks improvements by performing health checksh Validates data accuracy for CMDBi Collaborates with IT Service Management leadership serviceprocess owners delivery teams and ServiceNow adminsdevelopers to configure the CMDB Health preferencesj Design and configure architectural solutions in the ServiceNow Discovery tools of items such as virtual servers OS level patch level database version routers switches as well as other discoverable datak Managing ServiceNow Discovery MID servers Maintains governance in accordance with product and service ownersa Ensure all work adheres to standard work policies and best practices for development and platform maintenanceb Maintains compliance with system policies regarding sensitive dataWorking Relationshipsmiddot This Job Reports To Job Title ITS ServiceNow Platform Directormiddot Nature of Supervisiono Internal HHC Staff IT Technical Application and Security Teams o External Vendors Requirements and SpecificationsEducationmiddot Bachelorrsquos degree in Information Systems HealthCare Management Business Administration or related field Extensive experience may substitute for educationExperiencemiddot Minimum Five yearsrsquo progressive experience on the ServiceNow Platformmiddot Preferred Five or more yearsrsquo progressive experience on the ServiceNow PlatformLicensure Certification Registrationmiddot Minimum o ServiceNow Certified System Administrator CSAo ServiceNow Certified Implementation Specialists CIS Discoverymiddot Preferred o ITILo ServiceNow Certified System Administrator CSAo ServiceNow Certified Implementation Specialists CIS Discoveryo CMDB FundamentalsKnowledge Skills and Ability Requirementsmiddot ITILmiddot CDSM middot Knowledge of ServiceNow Discovery MID Server Architecture Probes Sensors Identifiers Business rulesmiddot Knowledge of Data Center infrastructure IP ranges and cloud environmentsmiddot Configuration Management CMDBmiddot Experience developing documenting implementing and maintaining ServiceNow Discovery and CMDB governance processes procedures policies and related documentationmiddot Strong analytical and problem solving abilitymiddot Good communication written and documentation skills to gather requirements from customers process owners and cross platform teamsmiddot Ability to read and understand oral and written instructions and effectively communicate informationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentRequirements and SpecificationsEducationmiddot Bachelorrsquos degree in Information Systems HealthCare Management Business Administration or related field Extensive experience may substitute for educationExperiencemiddot Minimum Five yearsrsquo progressive experience on the ServiceNow Platformmiddot Preferred Five or more yearsrsquo progressive experience on the ServiceNow PlatformLicensure Certification Registrationmiddot Minimum o ServiceNow Certified System Administrator CSAo ServiceNow Certified Implementation Specialists CIS Discoverymiddot Preferred o ITILo ServiceNow Certified System Administrator CSAo ServiceNow Certified Implementation Specialists CIS Discoveryo CMDB FundamentalsKnowledge Skills and Ability Requirementsmiddot ITILmiddot CDSM middot Knowledge of ServiceNow Discovery MID Server Architecture Probes Sensors Identifiers Business rulesmiddot Knowledge of Data Center infrastructure IP ranges and cloud environmentsmiddot Configuration Management CMDBmiddot Experience developing documenting implementing and maintaining ServiceNow Discovery and CMDB governance processes procedures policies and related documentationmiddot Strong analytical and problem solving abilitymiddot Good communication written and documentation skills to gather requirements from customers process owners and cross platform teamsmiddot Ability to read and understand oral and written instructions and effectively communicate informationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment