Work whereevery momentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPOSITION SUMMARYTo provide technical support for network andor server infrastructure To provide administration assessment testing and troubleshooting of primary andor secondary systemsThe Systems Engineer is responsible for the planning and engineering of the organizations systems infrastructure Responsibilities includeThe design and implementationof hardware and softwareManages or consults on complex projects as the top level contributorspecialistProvides direction and leadership to the Systems Administrators and AnalystsWorks closely with other technical resources such as Database Administrators Integrators and applications technical support personnelMay be responsible for scheduling the Systems Administration resourcesMay be responsible for monitoring selected project schedulesThe Systems Engineer demonstrates expertise in a variety of concepts practices and procedures relating to the field of Information Technology The Systems Engineer relies on extensive experience and judgment to plan and accomplish assigned objectivesA wide degree of creativity and latitude is expected in this positionThe Systems Engineer reports to the Manager of Systems EngineeringThis role is regarded as a technical expert responsible for representing ITS in project discussions at their early conception Specifically The Systems Engineer will work with the various business unitsrsquo representatives at the hospital and will gather their requirements for new upcoming initiatives and will translate those requirements into technical solutions These solutions must meet the objectives of the business while ensuring compliance with ITS standards of security and manageabilityThe Systems Engineer will be an active member of the IT Change Advisory Board the IT Configuration Control Board and the IT Incident Review BoardKEY ACCOUNTABILITIESAssists in staff development and training by conducting training sessions as directed and providing documentation concerning supported equipment and softwareAssists other groups in IT department in the installation and implementation of end user solutionsGives input to management on possible recommendations or solutions to user requestsDefines requirements and develops comprehensive plan for business solutionsEffectively prioritizes assignmentsEscalates issues to senior personnel when neededEnsures appropriate project management tasks are completed and documented Interacts with management throughout the organization in planning and developing technology servicesLeads the development of training materials including schedules handouts documentation and classroom plansMaintains up to date documentation of assigned environmentsParticipates in the strategic planning process of the Network Service linesTracks tasks to completion according to work plansAssist with the development and mentoring of all Systems Administrators and Analysts staffLead or participate in multiple projects in accordance with institutional and departmental goalsCoordinate the overall design and deployment of the technical environment including servers brokers portals operating systems and middlewareOversee and participate in the ongoing maintenance of the server environment as well as all related infrastructureParticipate in the development of schedules priorities and determination of time lines and resourcesEnsure the efficient and effective use of storage resources as well as the effective integration of storage management processes with other service delivery processesCreate and maintain the architecture for event management and monitoring in the enterpriseDevelop and maintain a server recovery plan for all systems to include both a regular backup schedule and tested process for data restorationHelp all departments in assuring that the highest level of customer satisfaction is maintained at all timesMaintain the highest level of integrity and professionalism in the system administration departmentAssist in developing ways to reduce the amount of incoming technical support requestsOther job duties as assignedWork whereevery momentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPOSITION SUMMARYTo provide technical support for network andor server infrastructure To provide administration assessment testing and troubleshooting of primary andor secondary systemsThe Systems Engineer is responsible for the planning and engineering of the organizations systems infrastructure Responsibilities includeThe design and implementationof hardware and softwareManages or consults on complex projects as the top level contributorspecialistProvides direction and leadership to the Systems Administrators and AnalystsWorks closely with other technical resources such as Database Administrators Integrators and applications technical support personnelMay be responsible for scheduling the Systems Administration resourcesMay be responsible for monitoring selected project schedulesThe Systems Engineer demonstrates expertise in a variety of concepts practices and procedures relating to the field of Information Technology The Systems Engineer relies on extensive experience and judgment to plan and accomplish assigned objectivesA wide degree of creativity and latitude is expected in this positionThe Systems Engineer reports to the Manager of Systems EngineeringThis role is regarded as a technical expert responsible for representing ITS in project discussions at their early conception Specifically The Systems Engineer will work with the various business unitsrsquo representatives at the hospital and will gather their requirements for new upcoming initiatives and will translate those requirements into technical solutions These solutions must meet the objectives of the business while ensuring compliance with ITS standards of security and manageabilityThe Systems Engineer will be an active member of the IT Change Advisory Board the IT Configuration Control Board and the IT Incident Review BoardKEY ACCOUNTABILITIESAssists in staff development and training by conducting training sessions as directed and providing documentation concerning supported equipment and softwareAssists other groups in IT department in the installation and implementation of end user solutionsGives input to management on possible recommendations or solutions to user requestsDefines requirements and develops comprehensive plan for business solutionsEffectively prioritizes assignmentsEscalates issues to senior personnel when neededEnsures appropriate project management tasks are completed and documented Interacts with management throughout the organization in planning and developing technology servicesLeads the development of training materials including schedules handouts documentation and classroom plansMaintains up to date documentation of assigned environmentsParticipates in the strategic planning process of the Network Service linesTracks tasks to completion according to work plansAssist with the development and mentoring of all Systems Administrators and Analysts staffLead or participate in multiple projects in accordance with institutional and departmental goalsCoordinate the overall design and deployment of the technical environment including servers brokers portals operating systems and middlewareOversee and participate in the ongoing maintenance of the server environment as well as all related infrastructureParticipate in the development of schedules priorities and determination of time lines and resourcesEnsure the efficient and effective use of storage resources as well as the effective integration of storage management processes with other service delivery processesCreate and maintain the architecture for event management and monitoring in the enterpriseDevelop and maintain a server recovery plan for all systems to include both a regular backup schedule and tested process for data restorationHelp all departments in assuring that the highest level of customer satisfaction is maintained at all timesMaintain the highest level of integrity and professionalism in the system administration departmentAssist in developing ways to reduce the amount of incoming technical support requestsOther job duties as assignedQUALIFICATIONSBachelors degree in Computer Science or related field and four years of related experienceWork experience may substitute for minimum education requirement Expertise in Microsoft Active DirectoryStrong interdisciplinary skills Microsoft platforms VMware Citrix patching and cloud computing Linux a definite plusA broad and deep understanding of information technologies and how to leverage them as solutions to business requirementsAbility to conduct research into server and operating system issues standards and productsDemonstrated experience knowledge and understanding of production environmentsSkills and discipline to keep systems patched monitored and performing optimallyKnowledge of data storage backup and recovery best practicesKnowledge of software configuration management is a plusAbility to work both independently and within a team environmentAnalytical and problem solving capabilitiesAbility to prioritize and execute tasks in a high pressure environmentStrong customer service orientationGood judgment integrity and confidentialityStrong written and oral communication skillsAbility to appropriately handle stressful situations critical deadlines and a customer base with both high service level expectations and technical sophisticationAvailability to work nights and weekends during unplanned outages and other special circumstances with accountabilityAvailability to respond to severe incident escalation by on call managerHealthcare experience desirableAbility to maintain records and filing systemsAbility to multi taskAbility to work independentlyProcess improvement and quality skillsProject management skillsORGANIZATIONAL COMPETENCIESAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsMaintains all required CEUs for certifications and licensureFollows the hospital exposure control plansbloodborne and airborne pathogensAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentQUALIFICATIONSBachelors degree in Computer Science or related field and four years of related experienceWork experience may substitute for minimum education requirement Expertise in Microsoft Active DirectoryStrong interdisciplinary skills Microsoft platforms VMware Citrix patching and cloud computing Linux a definite plusA broad and deep understanding of information technologies and how to leverage them as solutions to business requirementsAbility to conduct research into server and operating system issues standards and productsDemonstrated experience knowledge and understanding of production environmentsSkills and discipline to keep systems patched monitored and performing optimallyKnowledge of data storage backup and recovery best practicesKnowledge of software configuration management is a plusAbility to work both independently and within a team environmentAnalytical and problem solving capabilitiesAbility to prioritize and execute tasks in a high pressure environmentStrong customer service orientationGood judgment integrity and confidentialityStrong written and oral communication skillsAbility to appropriately handle stressful situations critical deadlines and a customer base with both high service level expectations and technical sophisticationAvailability to work nights and weekends during unplanned outages and other special circumstances with accountabilityAvailability to respond to severe incident escalation by on call managerHealthcare experience desirableAbility to maintain records and filing systemsAbility to multi taskAbility to work independentlyProcess improvement and quality skillsProject management skillsORGANIZATIONAL COMPETENCIESAttends all mandatory education and training programs including department specific and can describe hisher responsibilities related to general safety and regulatory compliance as well as department safety and specific job related hazardsMaintains all required CEUs for certifications and licensureFollows the hospital exposure control plansbloodborne and airborne pathogensAttire is professional neat clean and appropriate for the work environment according to the HHC andor Department Appearance Policy and a high standard of personal cleanliness is maintainedReports to work on time and meets acceptable standard for attendance based upon the department attendance policyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment