Description As an IT Services (ITS) Support Associate, you'll be the go-to expert for Amazon's corporate employees’, providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon’s ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient. ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity. Key job responsibilities - Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed - Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements - Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions - Assist managing IT asset inventories, tracking usage and conducting audits - Perform routine maintenance on IT equipment, including cleaning and replacing consumable components - Help train and onboard new team members and Amazonians - Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills - Travel between buildings in the local area as required About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide. Basic Qualifications - Bachelor’s Degree holder - At least 1 year of experience in a corporate environment supporting Windows, Mac and/or Linux - At least 1 year of experience with troubleshooting skills in a multi-user high availability environment - At least 1 year of experience with PC hardware troubleshooting, repair, deployment, and liquidation - At least 1 year of computer networking experience - Ability to identify and proactively resolve or escalate issues - Willingness to learn and apply new procedures and technology - Excellent customer facing skills - Proficient in English Preferred Qualifications - Bachelor’s degree in Computer Science or IT related field - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP - Experience with audiovisual, video conferencing or event support - Understanding basic concepts of information security Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.