Job Description One of our clients is hiring an Analyst to focus on the implementation and change management of ITSM procedures and practices. They will support our efforts to formally launch their service management practice this fiscal year. This will entail working with the team populating our service catalog to ensure the key staff-facing services have been cataloged and each entry reviewed for accuracy and completeness; working with several Information services teams to ensure a smooth roll out of the first phase service catalog; aligning the service catalog with our change management and incident management practices and working with our knowledge management team to enhance documentation related to some of our core services. The position may also entail analysis of our service health, service adoption (number of consumers) and service consumption (frequency of consumption) as well as some possible scripting to help with the integration across all these practices. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements At least 5 years' experience working in enterprise IT  At least 2 years working in service management  Have worked several years in a service management / service-oriented IT organization  Familiarity with ITSM  Familiarity with Jira, Confluence and SharePoint  Ability to keep several work streams moving at the same time  Works well with a diverse (skills, experience, communication styles) team PowerShell for scripting Power Automate forSharepoint null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.