The PagerDuty Professional Services team is focused on enabling our customers to most effectively leverage the PagerDuty platform to achieve their business goals. We partner with our key customers to streamline IT operations and build a future state modern digital operations process using our product.
The Operations Strategic Advisor consults Enterprise customers on their current state operations by reviewing pain points and operational objectives, envisioning future state IT operations to address the pain points and building a roadmap to achieve the future state operations. This role possesses a deep understanding of the PagerDuty platform as a technical solution and how it fits within the larger Digital Operations workspace. As an expert within the Professional Services team, peers and customers alike will lean on you for strategic technical advice, and you will play a key role in shaping the operations of enterprise companies undergoing large, digital transformation change. This role will interlock with other teams such sa project management, technical delivery and sales teams to support the professional services
Responsibilities
Act as a strategic advisor to customers for IT operations and ITSM processes. Break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. Lead discovery sessions with customers to assess and analyze operational processes; analyze inefficiencies in existing tooling, processes, and operations within and outside of PagerDuty; conduct current state-future state roadmap sessions to modernize operations; and drive people, process and technology decisions towards modern operations. Consult customers on how PagerDuty can integrate with their current technology stack to support enterprise operations and drive business outcomes. Lead conversations to influence and improve product adoption while advocating general digital operations best practices. Build strong, significant, and compassionate relationships to internal and external partners, no matter their level. Demonstrate a knowledge of IT monitoring tools, AIOps, incident management, automation and/or IT Operations used on cloud and on-premise environments.Basic Qualifications
5+ years of experience supporting IT Operations for Enterprise customers Understanding of ITSM processes, incident management, AIOps, ChatOps, CSOps Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow and Zabbix Bachelors degree or higher, preferably in a technical field Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth Ability to come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. Ability to travel to customer sites as necessary
The base salary range for this position is 108,000 - 165,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.