Job Title:  ITSM Specialist

Department: Information Technology

Location:  Remote or Hybrid

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The role focuses on enhancing knowledge management and IT training for support team members. It involves designing and refining IT processes to boost efficiency and effectiveness, ensuring alignment with organizational objectives. The position also includes managing change, improving service delivery, and fostering a culture of continuous learning. Key responsibilities include developing and maintaining knowledge management strategies, creating and managing knowledge articles, and delivering IT training programs.

Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Create, update, and manage knowledge articles, ensuring accuracy and relevance.Conduct regular reviews and audits of knowledge content to ensure it meets organizational standards.Collaborate with IT teams to identify knowledge gaps and develop solutions to address them.Develop training materials, including manuals, guides, and online resources.Conduct training sessions, workshops, and webinars to enhance IT skills and knowledge.Evaluate the effectiveness of knowledge articles and training programs.Work with subject matter experts to develop and update knowledge and training content.Promote a culture of continuous learning and improvement within the IT department.

Education and/or Experience:

Associates degree or the recognized equivalent in education and experience. Bachelor’s degree preferred.Minimum three years of relevant experienceITIL, COBIT or other Service Management experience or certification preferred.

Benefits & Perks:

Competitive CompensationIndustry Leading HealthcareSavings and InvestmentsCharitable Giving Programs      Offering hybrid work option    Opportunities for GrowthEducational ResourcesGenerous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com  or learn more here.

#LI-RM1 #LI-Remote

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.