In the information technology team of the agency, we are aware of a person with the job title of ITSM Specialist, who will accompany us to advance our goals by collaborating in the design, presentation, management and improvement of processes.

Responsibilities:
Cooperation In implementing IT service management processes, software, and tools to optimize the provision of IT services
Participating in providing suitable solutions for customizing the required programs and services
Designing and improving processes based on ITIL
Cooperation in the design of Service catalog), Service level management, etc.)
Ensuring the correct and quality implementation of joint projects with contractors outside the organization

Requirements:
Bachelor of Information Technology, Engineering Computer and other related fields
Familiar with the fields of Service Operation and Service Management
Familiar with ITIL main processes
Having project management skills
Familiar with BPMN 2.0 is an advantage.
Experience Relevant experience in the field of Scrum master is an advantage. Relevant experience in the implementation of the ITIL framework is an advantage. Benefits: Breakfast, lunch and snacks. Monthly benefits. Loan
educational allowance
organizational doctor
rest room
game room
occasional gifts and packages
supplementary insurance