Under minimal supervision, responsible for the management of order entry, order activation, recurring billing, subscription services, supplier transactions for iWAREHOUSE solutions products- Quote to Order. Ensures all information is complete and accurate. Works closely with internal departments, Solutions and Support Centers and suppliers Job Responsibilities: * Maintaining and develop strong, positive, Solution & Support Center network relations. Initiate and manage through to completion projects which drive iWarehouse implementations or improve communications & relationships, * Resolves routine and complex customer requests. Responsible for ensuring that all issues are handled appropriately and in a timely manner * Process and update orders as needed * Provide recurring billing maintenance and ensure Solution & Support Centers and suppliers are invoiced in a timely manner * Resolve billing discrepancies. Notification of released order PO information to suppliers, provide estimated ship dates and parts tracking information as part of overall project implementation * Works with supplier and other resources to expedite orders as needed * Update and maintain customer files with relevant order information * Populate worksheets to update SAP subscription orders * Email Solution & Support Centers for additional information with clear instructions * Update process documentation as necessary * Update subscription order worksheets as necessary * Save all spreadsheets and emails in appropriate customer folders for future reference QUALIFICATIONS & REQUIREMENTS Education and Experience * Associates degree in Business preferred, but not required * 1-3 years experience in Transportation and Logistics Special Requirements * Proficient in MS Office, especially Excel * Solid organizational skills * Excellent verbal and written communication skills