General Information Req # WD00077229 Career area: Services Country/Region: Japan State: Gunma City: Ota-shi Date: Friday, January 31, 2025 Working time: Full-time Additional Locations:  * Japan - Gunma - Ota-shi Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub. 

Business Area Description:

Lenovo Services is a department of Lenovo, a world leading technology company with products ranging from PC’s, Tablets, to x86 Servers.  Offices in Europe, Americas and Asia Pacific region.  Web-site address: https://www.lenovo.com/gb/en

Key Objectives of Position:

This newly created Service Delivery role is primarily a technical team lead role that will manage team members and provide services within the Lenovo Configuration Services Facility (CFS).

Day-To-Day Tasks:

Deploy asset tags and associated labels, collection of related data and reporting.System Integration & Configuration such as HDD Partitioning, Image Load, Standard software configuration, Standard BIOS settings for Lenovo equipment.Track (scan in/out) each system (or peripheral) as it passes through the various stages / warehouse locations of the configuration services facility.Provide accurate reports on all activities performed at this centre on a daily, weekly and/ or monthly basis.Develop, analyse and maintain tools that support, and automate build and test processes.Work with the project management team to establish, document and maintain the build process for each project.Plan and scale resources within the facility to cope with a staggered or spiked work demand.Actively assess/contribute to the continuous improvement of work, standards, processes and methodologiesIn order to cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit.Maintain a clean and tidy work environment within the Lenovo configuration services facility.You will work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirementsProvide training and guidance on build processes as required to other staff as deemed fit or necessary.Has the ability to work in a high pressure environment to tight time framesCan manage and prioritise large volumes of freight/orders

Key Competencies Needed:    

• 5-8 years' proven IT experience as a Configuration Engineer in a medium to large corporate environment

• Able to lead a team of people to deliver projects on time

• Able to problem solve and think laterally

• Proven ability to learn new and complex technology

• Able to prioritize in a fast paced, dynamic work environment

• Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests

• Effectively transfer thoughts and expresses ideas verbally in individual or group situations

• Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments

• Working Knowledge on Windows Operating Systems and MicroSoft Products

• Proven ability to troubleshoot Client solutions

• Automation and scripting skills.

• Exposure to regulated environments would be highly regarded

• Ideally technical knowledge in some of the following:

SOE / MOE image creation and deploymentSCCM 2012 or 2016Windows 10/11MDTIntune and Azure or other UEM/MDMVMware or Hyper-VMicrosoft White glove, Google Zero Touch, Apple DEPWorkspace OneLinux, OSx, iOS, AndroidPowershell

Critical Skills  

Level of Skill 1-5, (5) being the highest

Technical Knowledge on Client (Desktop, Notebook & Tablets) – 5Structured Troubleshooting Techniques - 3Strong Services Industry and ‘ITIL’ acumen - 3Good ability to communicate ideas, sound knowledge of MS Products - 4Strong understanding of the warranty model – 3Financial acumen – 3Fluent in EnglishNative Japanese communication skill

Candidate Pre-Requisites

Five (5+) years of experience in a similar role.Experience within IT Services and Working with Field Service Providers Additional Locations:  * Japan - Gunma - Ota-shi * Japan * Japan - Gunma * Japan - Gunma - Ota-shi