Primary Responsibilities
• Analyze business requirements, design and implement solutions. Breaking complex requirements into component-based requirements / design that can be individually designed / built / tested
•Develop applications which includes coordination and collaboration with the BA/QA as well as the Subject Matter Experts (SMEs) of the project owners
•Focus on improvement activities with performance improvements clearly tracked and measured, i.e., automated test suites created and used to reduce time required for testing pre-release
•Follow the SDLC processes in the design and delivery of technology solutions while actively supporting a continuous improvement culture
•Utilize expertise and deliver solutions that meet customers needs and are in alignment with agreed scope, schedule and budget
•Recommend and effectively handover application changes and enhancements and provide support as required
•Ensure that all required compliance needs are adhered to
•Escalate complex issues when they arise
•Adherence to company methodologies
•Minimal audit findings
•Ensure customer impacts are assessed and addressed in the design and delivery of solutions
•Post-implementation follow up
•Minimal disruption to customer-facing solutions
•Positive customer feedback
•Ensure appropriate support to the end users during UAT and Postproduction Testing
•Participate in Defect Triage meetings
•Assist with performing releases, handover and support activities as required
•Estimate effort for activities, report on progress and manage all activities within agreed budget
•Minimal rework required during UAT or post implementation
•Test activities completed to the required level of quality, within the scheduled amount of time and to the agreed budget
•Minimal disruption to business areas during and post deployment
•Accuracy and timeliness of output
•May mentor Junior/Associate Engineers
•Successful transfer of knowledge
•Create and maintain catalog items: This includes creating new catalog items, editing existing ones, and managing their lifecycle.
•Define approval workflows: Set up and manage the approval workflows for the catalog items to ensure that they are properly approved before they are made available to end-users.
•Manage access and security: Helps managing the access rights of different users to the catalog items and ensuring that the security of the catalog is maintained.
•Monitor performance and usage: Monitor the usage of the catalog items and makes performance improvements as needed to ensure that the catalog is running smoothly.
•Create reports and dashboards: Helps creating and maintaining reports and dashboards to help monitor and analyze the usage of the catalog items
•Escalate complex issues when they arise
•ServiceNow CMDB configuration
•Item Designer Configuration
•Integrations
•MID server implementation and configuration experience
•ServiceNow Architecture
•Service Portal Configuration
•Data loads /transform maps
•Scripting (Java/SQL/HTML/CSS/XML/SOAP/REST)
•Delivery of technical documentation
•Deployment via update sets and unit testing
•Contribute to the continuous improvement of development processes and methodologies (e.g conducting proactive and regular data analysis for process improvement with Servicenow Solutions)
•SDLC and associated methodologies followed
Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 2 years relevant experience
Required Licenses/Certifications
• ITIL, Servicenow Certified System Admin (CSA)
Preferred Competencies/Skills
• Hands on development on client server and n-tier systems
•Analytical and problem-solving skills
•Extensive knowledge of the Servicenow Platform
•Knowledge of Javascript and HTML/CSS
Preferred Education
• Bachelor's Degree or equivalent combination of education and work experience
Preferred Experience
• Relational database and SQL development experience
•Servicenow Development experience
Preferred Licenses/Certifications
• ITIL Certified
•Certified System Administrator (CSA)
•Any Six Sigma Certifications
Preferred Knowledge
• Broad knowledge of software development life cycle processes
•Knowledge on OOPS concepts
•Knowledge on Agile
•knowledge on CI/CD implementation
•Strong knowledge of ITIL best practices
•Knowledge of Servicenow Workflow Configurations, Catalog Item Development and Integration
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Travel Frequency
• Infrequent (approximately 1-4 trips annually)
US Only - Physical Demands
• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
• Individual Contributor
Australia/New Zealand Only - Advice/Non-Advice
• Non-Advice: This role is not authorised to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice, means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product.
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.