Posted Date :

13 Feb 2025

Function/Business Area :

Customer Service

Location :

Shimla

Job Responsibilities :

1. Interact with customers on handset related issues
2. Troubleshoot handset defects
3. Handle handset related queries
4. Record job entry in Customer Relationship Management portal
5. Upgrade software of handsets
6. Assemble / dismantle smartphones (unibody/duobody)
7. Repair handsets by changing screen, speaker, mic, camera etc
8. Repair handsets by PCB swap, charging connecter replacement etc
9. Deposit of cash collected through service
10. Verify handsets for exchange

Education Requirement :

Mandatory: 10+2/ITI/Diploma
Preferred: Certification in Device Care

Experience Requirement :

0 - 4 years

Skills & Competencies :

A. Soft skills:
1. Customer Focus
2. Communication skills
3. Problem Solving skills
B. Hard skills:
1. Handset repair skills
2. Knowledge of spares operations
3. Knowledge of CRM Systems

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