Posted Date :

04 Feb 2025

Function/Business Area :

Customer Service

Location :

Dadri

Job Responsibilities :

1. Monitor the work of data verification agents to reduce rejection rate
2. Ensure adherence to process service level agreement to meet TAT
3. Audit Customer acquisition forms verified by data verification agents
4. Extend support in regulatory audits
5. Train the stakeholders on submission of correct KYC documents
6. Circulate product and process updates to team and channel partners
7. Assist in activation, verification & feedback survey of COCP accounts

Education Requirement :

Graduation degree in any discipline (Full time/ Part time/
Correspondence)

Experience Requirement :

4 - 6 years

Skills & Competencies :

1. Knowledge of data verification
2. Customer query handling skills
3. Problem solving skills
4. Interpersonal skills
5. Target orientation
6. Attention to Detail

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