Posted Date :

10 Feb 2025

Function/Business Area :

Customer Service

Location :

Jammu

Job Responsibilities :

1. Interact with customers on handset, other Mobility/Fixed devices
related issues
2. Troubleshoot devices defects
3. Handle devices related queries
4. Record job entry in Customer Relationship Management portal
5. Upgrade software of devices.
6. Assemble / dismantle smartphones (unibody/duo body.
7. Repair handsets by changing screen, speaker, mic, camera etc.
8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement
etc.
9. Deposit of cash collected through service.
10. Verify devices for exchange
11. Inspection of FTTx devices
12. Job role requires travel to various touch points as planned/as &
when required.
13. Train/Support/Supervise extended service touch points at own stores
and engage them in Device Service Delivery
14. Adhoc responsibilities include mandatory participation in activities
rolled out from time to time viz. attending to the complaint calls
pertaining to SLP devices & related support systems at own sites &
sites, Out-calling due for recharge base; coaching set of Jio Associates
and enhancing their participation & productivity (sell-out & activation.

Education Requirement :

10+2/ITI/Diploma/Certification in Device Care

Experience Requirement :

0 - Maximum 4 Years

Skills & Competencies :

1. Customer focus
2. Good communication skills
3. Problem solving 
4. Spares operations knowledge
5. Handset repairs knowledge of CRM systems

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