Jefe de Ama de Llaves is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

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What will I be doing?

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Jefe de Ama de Llaves are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nOversee housekeeping operations\nOversee Laundry Operations\nEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement\nOperate within departmental budgets through effective stock and cost controls and well managed schedules\nSet departmental targets and objectives, work schedules, budgets, and policies and procedures\nInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard\nMonitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork\nEnsure team members have an up-to-date knowledge of all room categories and amenities\nMaintain good communication and work relationships in all hotel areas and with external customers and suppliers\nEnsure staffing levels cover business demands\nEnsure ongoing training\nEnsure communication meetings are conducted and post-meeting minutes generated\nManage staff performance issues in compliance with company policies and procedures\nRecruit, manage, train and develop the Housekeeping/Laundry team\nCompetent in property management systems\nAssist other departments wherever necessary\n

What are we looking for?

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Jefe de Ama de Llaves  serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nHousekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity\nA successful track record of managing a large team\nA high school certificate or equivalent\nHigh level of commercial awareness and cost control capabilities\nPrevious experience of managing a department and Profit and Loss account\nExcellent leadership, interpersonal and communication skills\nCommitted to delivering high levels of customer service\nAbility to work under pressure\nIT proficiency\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\nProficiency, at an intermediate level, with computers and computer programs, including Microsoft Office\nStrong organizational, budget management, and problem solving skills\nStrong communication skills\nA passion for delivering exceptional levels of guest service\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nFamiliar with Property Management Systems\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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