Overview: Job Title: JIRA Administrator Job Location:Alexandria, VA Job Responsibilities: Trace Systems is seeking a JIRA Administrator. To be successful in this role, the candidate should have experience with performing all areas of JIRA administration, including systems administration, application management, change control, risk management and validation and verification for multiple product baselines. With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides secure information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities. As part of this task order, Leidos will manage the commercial cloud migration and disestablishment of legacy systems, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services – ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model. Primary Responsibilities + Analyze, review, and document current functionality to determine potential areas of improvement. + Manage user permissions for tools according to the needs of projects and teams. + Perform application and system administration tasks, including data backups and scheduled jobs. + Test new versions of the tools and plug-ins to ensure compatibility. + Research and utilize industry standard methods and techniques. + Maintain JIRA projects, workflows, permissions, and users to include adding external plug-ins and modifying JQL as needed. + Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces. + Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration. + Communicate and share knowledge with internal and external contacts at all levels. + Manage Incident ticket data for reporting and data analytics Minimum Qualifications: + + Security Clearance: Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain a w/CI Poly + Due to the nature of the work and contract requirements, US Citizenship required. + Requires a Bachelor's degree and 4-8 years of prior relevant experience; additional experience may be considered in lieu of degree. + Within the last 3 years, a minimum of 1 year experience performing periodic system back-ups and developing/documenting standard operating procedures for these activities. + Minimum of 3+ years hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator. + Expert level Atlassian tool administration knowledge on JIRA and Confluence. + Ability to construct custom dashboards using various filter types in JIRA, a must. + Ability to construct Confluence pages and integrate JIRA projects with Confluence pages, a must. + Experience in performing Atlassian installations, migrations, and plugin installation, a must. + LDAP integration experience. + IAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP) Desired Qualifications: + Ability to write custom JQL (Jira Query Language), a plus. + Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server, preferred. + Microsoft SQL Server or MySQL Database administration skills are preferred. + Prior experienced with DISA and DISA’s support to mission partners + Strong analytical skills. + Ability to work in a dynamic agile environment. + Ability to translate highly technical matter to non-technical audience Education: + BS in computer science or IT. Add'l experience may be considered in lieu of degree. Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies. To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at : www.tracesystems.com . #jointracesystems Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law. Job ID 2024-6129 # of Openings 1