Job Title: Job Posting Title New Zealand Sign Language Video Interpreter Job Description The NZ Sign Language interpreter provides Deaf & hard of hearing NZSL users a communication channel enabling NZSL users to make phone calls via a TRS video platform, facilitated by the NZSL interpreter. **Take steps towards a new career today!!** **A bit about us** Concentrix is a global leader and local centre of excellence in customer engagement. Working with us is more than just a job. We’re fanatical about our clients our staff and the NZ Relay users. We aim to become the greatest customer engagement services company in the world, rich in diversity and talent! **About the role** We’re looking for passionate and tenacious people to join us in our Mount Albert contact centre or Work from Home. Working as a **New Zealand Sign** **Language Interpreter,** you will make every communication matter, ensuring that all points of the NZ Relay user journey are as stress- and barrier-free as possible. You will pride yourself on delivering an exceptional standard of Interpreting while being a dedicated and supportive team member. You will have passion to continuously improve and be driven to support the community we serve! **To make this role yours, you will have:** + Either the diploma or the degree in New Zealand Sign Language interpreting + NZSL fluency + a current SLIANZ membership that is maintained + Ideally at least two years’ experience of community interpreting + A good working knowledge of the SLIANZ Code of Ethics and Code of Conduct + Video interpreting experience ideally, and confidence in using video calling technology **What you’ll be doing** + Interpreting phone calls and interpreting remotely between Deaf, Hard of Hearing and hearing consumers efficiently, using video conferencing tools. + Maintaining strict confidentiality in line with SLIANZ’s Code of Ethics and Concentrix’s internal policies. + Supporting all of NZ Relay’s projects and initiatives, including promotions of the services and internal interpreting requirements. + Proactively sharing emerging user challenges with the New Zealand Relay leadership team. + Effectively using a range of formal and informal register and vocabulary in both NZSL and English, along with possessing excellent articulation and communication skills. + Supporting day to day business function and processes + Delivering exceptional customer service to the Deaf and Hard of Hearing community of New Zealand. You’ll be working in a close-knit team where everyone supports each other. Here at Concentrix, there are always fun activities and social events to bring a great buzz to the workplace if you are office based! **Why work for us?** + The opportunity to work in a supportive and community-focused team + Permanent part-time opportunities + Shifts available from 4 hours per day, up to approximately 15 hours per week. e.g. It could look like 4 X 4 hour shifts, 3 X 5 hour shifts, 2 X 7.5 hour shifts. There is also currently capacity to potentially increase these hours over time. **_We are…One Team. One Company. One Concentrix._** **Background Checks: As part of the recruitment process you will need to successfully complete police, reference & pre-employment checks, and assessments.** **_Join us and unlock your career with Concentrix!_** Location: Office based in Mt Albert or Work from Home NZL Auckland - Unitec Campus, Lvl 4 Language Requirements: NZSL, English Time Type: Part time Location: NZL Work-at-Home Language Requirements: English Time Type: Part time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**