Primary Responsibilities

• Ensure policies are followed and refer/escalate where appropriate
•Comply on provided legislations, industry codes, company policies and procedures.
•Establish and maintain a good working relationship with stakeholders
•Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
•Consistently open minded, professional, polished, posed, and positive demeanor
•Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
•Properly assess completeness of documents received and provide solutions if incomplete
•Performs moderately complex clerical, administrative and general office duties.
•Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
•Enter data into systems and make updates, or corrections while adhering to the guidelines

Required Education
• Bachelor's Degree or equivalent combination of education and work experience

Required Experience
• 0-1 year relevant experience

Preferred Competencies/Skills
• Proficient verbal and written communication skills
•Proficiency in MS tools
•Customer service focus
•Keen to details
•Administration and Organisation Skills
•Ability to multi task
•Problem-solving skills
•Analytical and research skills

Preferred Experience
• Preferably with BPO experience and shifting schedules

Preferred Knowledge
• Basic knowledge on customer service
•Knowledge in Insurance Processing is preferred

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.