At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Coordinator Mobile Solutions North America is responsible for aiding the day to day activities as it relates to the Mobile Solutions Mobile SPD fleet.  Is responsible for internal and back of house activities that include coordination with internal and external client teams and systems such as Siebel and Oracle.  Will work closely with the Mobile Solutions leadership, management, vendors and clients on all fleet movement and ordering activities. 

Mobile Sterilization Unit | Mobile Sterilization Solutions | Mobile Processing Unit | Mobile SPD | STERIS

Duties

Order Management

Create purchase orders and process/coordinate invoice payments Order sensors, materials, brochures, paperwork, office suppliers, apparel, etc. Work with Sr. Business Analyst to process Customer rental orders for billing in Oracle Place orders for consumables, parts, accessories or misc. items as needed

 

Sales, Fleet and Client Support

Account Set-up Set up suppliers- work with Customer to obtain documents (W9, vendor set up forms, payment terms exception, credit reporting, etc.)

 

Fleet Coordination

Coordinate pick-up/shipment of field items Work in Siebel to manage serial numbers, SRs, transfer accounts, update addresses, etc. Work in Siebel to move/manage Mobile unit moves to Customer accounts or holding address, create install/de-install SR’s Provide documentation/paperwork to team as needed (checklists, addresses, maps, etc.) Work with Project Manager and fleet trucking company to complete paperwork to move units Duties - cont'd

Field Support

Work with Customer Service to update technician on call list as needed Work with Project Manager to complete project specific paperwork such as base access, badge/ID creation, etc. Support field technicians as needed (documents needed, account look up, pick-up/shipments, etc.)

 

Inventory Management

Assist in inventory management, purchasing, tracking, etc. (HUB facility, PMs, commission/decommission, etc.

Customer Focus

Direct Customer contact – both internal and external Dedicated to meeting Customer expectations and requirements Obtains first-hand Customer information and uses it to enhance the Customer experience Provides appropriate solutions based on Customer needs Establishes and maintains effective relationships with Customers Gains Customer trust and respect Utilizes resources to maximize time and resolve Customer issues

 

Education Degree High School Diploma or GEDRequired Experience High School diploma and 4+ years with direct contact with customers, vendors and/or sales considered in lieu of degree or Bachelors degree with a minimum of 2+ years’ experience preferred. Working knowledge of Siebel and Oracle – 1 year Previous experience in equipment sales coordination preferred.  Skills Knowledge of Microsoft Office: Word, Excel & Access Able to adapt to changing duties and responsibilities. Excellent interpersonal, written, verbal and analytical skills; with a demonstrated ability to work as part of a team and interact effectively across all levels of the organization as well as with Customers.

 

Ethics / Integrity Adheres to effective set of core values and beliefs at all times Practices what he/she preaches; “walks the talk” Viewed as direct and truthful Maintains confidences Doesn’t misrepresent himself/herself for personal gain

 

Teamwork Willing to share ideas and successes with others Effectively works cross-functionally to support the needs of the business Creates partnerships, pitching in and helping others Takes ownership for individual and team performance Skills Cont. Communication Effective verbal and written communication skill Maintains open and consistent communication throughout the organization Works effectively cross-functionally Approachable style

 

Time Management Uses his/her time effectively and efficiently and ensures all deadlines are met Concentrates his/her efforts on prioritizing workload Can quickly sense what will help or hinder in accomplishing a goal, eliminating roadblocks and creating focus Initiative Self-starter – takes charge with little direction, seeks clarification if unsure of direction Volunteers for additional responsibilities, actively grows knowledge and skill level to improve work and abilities Strives to improve the process and/or work results of self and team

 

 Pay range for this opportunity is $38,500.00 - $53,812.50.This position is eligible for bonus.

 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

 

Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.

 

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.