The Opportunity:
Join CACI as a Quality Manager for the provision of IT services under the SCITLS contract supporting USSTRATCOM. You will be part of the IT Service Management Office enabling the success and continual improvement across the SCITLS team. You’ll be responsible for overall quality across the program with the support of a Quality Analyst to implement our Quality Management Plan.
This position supports U.S. Strategic Command (USSTRATCOM) in Omaha, Nebraska, and is contingent upon award of the USSTRATCOM SCITLS contract.
Responsibilities:
Quality Manager, Journeyman:
Serves as the lead for ensuring quality of work performed under this TO meets the customer expectations and objectives
Works in coordination with the IT Service Management Office (ITSMO) to provide timely acknowledgement and coordination of requests, problem identification, root cause analysis, escalation, resolution, and closure for all issues
Provides support in business planning and implements new strategic initiatives to improve business processes
Understands customer needs, helps to define prioritization and sequencing, and leads activities
Leads key discussions from both business and technical perspectives
Contributes to a QMP and maintains/updates changes in the program processes
Manages expectations and objectives by detailing the application of the appropriate methodology (e.g., quality control and/or quality assurance) for accomplishing TO performance
Identifies and reports on risks and opportunities for improvement
Functions as a technical expert across multiple project assignments
May supervise others
Qualifications:
Required:
Current TS with SCI eligibility
Bachelor’s degree in science (BS) or a bachelor’s degree in arts (BA)
A minimum of 5 years of experience in Quality or IT Service Management
Proficiency in quality management tools
Excellent communication skills (both written and verbal)
Desired:
Information Technology Infrastructure Library (ITIL) certification
Six Sigma Black Belt
-________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$59,100 - $124,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.