Identifies and wins client engagements for the organization Understands and translates client requirements into a product/service/contract that is tailored to client needs Maintains rapport with client and ensures that client expectations are met. This also includes resolution of concerns and issues to retain the client Coordinates with relevant units/positions such as project management, business development, sales & marketing, information technology to ensure retention Performs spot audits on client accounts on a periodic basis. This is in coordination with project management Oversees the personal development plans of all team members and ensures compliance with BSP core values (Excellence, Integrity, Malasakit)