CGI is seeking a detail-oriented Jr. Business Analyst to support our production systems for multiple clients in consumer financial services. Working in a cross-functional agile Kanban team, you will be working closely with developers and stakeholders to ensure smooth operation and continuous improvement of our web applications. In addition, you will be designing, testing, demoing and documenting defects and enhancements.
You will evaluate client issues to determine the best approach for meeting the needs within the existing application. Business Analysts will be involved in backlog refinement, Kanban planning, reviews/demos as well as being responsible for meeting software compliance standards.
This role is in Knoxville, TN. The work schedule is on site 4-5 days a week. Be on call on the weekend and evenings about once a month on a rotating basis.
• Act as the primary liaison between business stakeholders and technical teams.
• Conduct root cause analysis for production incidents and develop mitigation strategies.
• Assist in writing user stories with SMART acceptance criteria.
• Supporting testing activities including test preparation, ensuring test cases and scripts cover all requirements and design specifications. Writing manual test cases and test scripts based on requirements and user stories.
• Proactively bringing issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve them.
• Logging defects, testing/retesting defects, tracking progress and results.
Updating product documentation for new or existing functionality.
• Strong analytical and problem-solving skills.
• Strong written and oral communication skills.
• Facilitation skills, including leading meetings, presentation skills, problem resolution/mediation.
• Understanding of web applications and cloud technologies.
• High degree of responsiveness and ability to work collaboratively with other team members.
• Process improvement experience
• Exposure to SQL DB
• Familiar with Jira and an Agile environment
• This position is required full time in the Knoxville office
Desired qualifications/non-essential skills required
• Familiarity with collections, servicing, or originations in consumer financial services
• Ability to think outside the box
• Thrive in a team environment
• Basic understanding of DevOps practices and tools
• Experience in an agile scrum or Kanban team
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $55,700-97,500.
CGI anticipates accepting applications for this position through February 28, 2024.
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation including profit participation program
• Comprehensive medical, dental, and vision benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and CGI share purchase plan
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 10 paid holidays per year
• At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship
• Paid jury duty leave, up to summoned time
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
For more detailed information about our benefits offerings visit https://www.cgi.com/us/en-us/careers/our-benefits
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.