Summary Jr. Enterprise Watch Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. The Jr Enterprise Watch services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for critical and high-priority incident resolution that provides NGA executives and CIO-T leadership with situational awareness located in Springfield, VA. Responsibilities Manage Critical Priority 1 tickets to resolution. Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services. Communicate the status of the operational infrastructure. Provide briefings to senior leadership on the status of the IT enterprise. Prepare and deliver the Daily Operations briefs. Collect, coordinate, and brief upcoming days' Aos. Recommend appropriate mitigation activities to minimize downtime, minimize mission impact, and restore services as soon as possible. Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing a final assessment of mission impacts prior to conducting authorized outages. Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times. Other duties as assigned. Qualifications Bachelor's Degree and 2+ years relevant experience or Associate’s degree and 4+ years relevant experience or 6+ years of relevant experience Operational experience with ServiceNow Experience in the Intelligence Community TS/SCI Clearance with the ability to obtain CI Poly Knowledge, Skills, and Abilities: Ability to work Panama days or overnight Shift hours. Would be considered a floater on the team. Ability to work independently and yet be effective within a team setting. Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment. Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications. Proficient with Microsoft Office Applications and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it. How you’ll grow  At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.    We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.    Benefits  At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  Learn more about what working at Chenega MIOS can mean for you.    Chenega MIOS’s culture  Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.    Corporate citizenship  Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Chenega’s impact on the world.  Chenega MIOS News- https://chenegamios.com/news/    Tips from your Talent Acquisition Team  We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  Chenega MIOS web site - www.chenegamios.com  Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  LinkedIn - https://www.linkedin.com/company/1472684/  Facebook - https://www.facebook.com/chenegamios/ #Chenega Agile Real Time Solutions, LLC