JR. FIELD SERVICES ENGINEER

Salary Range: $42,000-$45,000/year

Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?

Work Schedule: Monday-Friday 9am-5pm 

About DDI: For nearly 65 years, DDI (Developmental Disabilities Institute) has been a leading agency providing a full spectrum of care for over 1,600 children and adults with autism and other developmental disabilities. We are driven by a dedicated team and a deep belief in the potential of every individual. Our Direct Service Professionals (DSPs) are the heart of our mission, providing compassionate and individualized support.

The Role: This role is all about being the helpful guide and hands-on expert for people navigating their daily technology. You'll be on the front lines, acting as the go-to technology problem-solver and enabler, so others can stay productive and focused on their work. You'll use your experience with help desk systems to track and resolve issues reported by employees, making sure their requests are handled efficiently from start to finish. You'll get hands-on with all sorts of equipment – from setting up new laptops and mobile phones to fixing printers and troubleshooting software glitches. Sometimes you'll guide someone over the phone, other times you'll be on-site across Long Island, installing equipment or resolving issues in person.

 Beyond fixing things, you'll also be helping people help themselves by creating easy-to-understand guides and sometimes providing basic training. You'll tap into your knowledge of networking basics, account systems, and various hardware brands to diagnose problems effectively and keep the lights on, technically speaking.

 This position requires you to be organized, able to juggle different tasks independently, and communicate clearly – whether you're explaining a solution or documenting your work. You'll play a part in maintaining system security and keeping up with new technology to ensure you can always provide the best support. While you'll handle many issues yourself, you'll also know when to reach out to colleagues or vendors for complex challenges. Being part of an on-call rotation means you'll occasionally provide support outside standard hours, ensuring people always have the tech assistance they need.

 Essentially, you're a crucial part of the team that keeps everyone connected, operational, and less stressed about technology, allowing the whole organization to function smoothly.

What You'll Do:

Lead or assist with all levels of hardware/software configuration, installation, troubleshooting and maintenance of all devices including but not limited to desktops, laptops, mobile devices, printers, Microsoft and other applications. Perform timely recognition, isolation, resolution and follow-up of submitted help desk tickets. Include detailed documentation of support provided.  Provide onsite, telephone e-mail-based and remote support of hardware/software installation and configuration, troubleshooting and maintenance of networking equipment including but not limited to routers, switches, wireless controllers, access points and telephony system. Installation, configuration and repair of desktop and network printers, desktop computers & laptops  Efficiently diagnose, troubleshoot and resolve technical issues. Active Directory and E-mail administration Perform basic user training as needed and create technical documentation including instructional materials, knowledge base articles and technical notes for use in ongoing training initiatives. Create and update help desk documents, when applicable.  Perform upgrades, routine maintenance and troubleshooting of varying hardware (desktops, laptops, printers, etc.) and software at all locations. Perform installations and moves of PCs, printers and peripherals at all locations. Responsible for adhering to company established security procedures and assisting with security-related updates and/or patches. Proactively stay up to date with all the latest technologies. Recognize and escalate difficult technical issues within the organization or to external vendors. Work with support and/or product development personnel to troubleshoot and work around product issues. On-call rotation required. Performs other job-related duties as required.

What You Need for the Role:

HS Diploma or Equivalent required. 1 year of experience in end-user support and/or help desk with experience in call tracking/ticket management systems and asset inventories.   Experience with mobile devices and mobile device management. Basic knowledge of security appliances, firewalls, firewalls, wireless & MPLS, routing protocols and networking including TCP/IP and Wireless.  Basic knowledge of Active Directory, Microsoft Exchange and account and mailbox administration Basic configuration knowledge of HP, Dell and Aruba products.  Working knowledge of desktop and printing hardware and software.  Well-organized with the ability to multi-task and work with minimal supervision. Strong verbal and written communication skills.  Must have a current, valid, NYS drivers’ license and travel to various locations throughout Long Island. Must possess average dexterity to effectively work with standard office equipment.   Must be able to maneuver and position oneself to install, remove and inspect various equipment at different heights.   Must be able to lift, move and transport varying IT equipment, up to 50+ pounds. 

Why You'll Love This Job:

Build Meaningful Relationships: Develop strong connections with our staff and stakeholders. Learn and Grow: Benefit from ongoing training and professional development. Be Part of a Supportive Team: Work with passionate and dedicated colleagues. Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.

Here’s How We Support You:

Comprehensive Paid Training: Get the skills you need to succeed. Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP. Retirement Security: 403(b) retirement plan. Invest in Your Future: Tuition reimbursement opportunities. Career Growth: Opportunities for advancement within DDI. And More: Paid time off, paid holidays , and other valuable benefits!

If You Are:

Empathic, compassionate, and patient Positive, energetic, and enthusiastic A good communicator and team player Passionate about making a difference

Then, we encourage you to apply and join the DDI team!

When you join our team, you become part of the DDI Family! Click here to watch our video to find out more about the DDI Family. 

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.