Overview Provide hardware and peripheral support for end users throughout the firm. Responsibilities + Set up workstations for new hires, ensuring all required technology is ready. + Manage daily hardware tickets, particularly low-level requests for peripherals and equipment support. + Set up and maintain conference room temporary workstations and technology, including video and audio equipment. + Track and manage inventory, determining supply needs and coordinating orders as required. + Install Humanscale docking stations for workstations. + Ensure clean and organized cable management for all workstations and shared spaces. + Perform laptop imaging and reimaging as needed. + Collaborate with Facilities & Operations on room changes and other requests. + Assist with departmental moves, coordinating hardware and equipment setups. + Create repair tickets and coordinate with Lenovo technicians for onsite repairs. + Support seasonal projects, including those involving summer and fall associates. + Utilize the Helpdesk ticket management system, specifically Frontline ServiceNow. + Maintain accurate documentation by taking notes and creating tickets for all tasks. + Oversee long-term inventory projects, including tracking items in each office room. + Assist in coordinating and managing large inventory deliveries. PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS + Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs). + Mental qualifications include ability to perform all tasks assigned + Good organizational skills + Up-to-date with computer and network systems Qualifications + High School Diploma required + Minimum of 2 years of IT experience. + Foundational knowledge of software and hardware . + Strong working knowledge of all PC-related hardware used within the firm. + Quick learner with the ability to adapt to new technology and processes efficiently. + Excellent communication and customer service skills, with a proactive and supportive approach to end-user assistance. + Provide white-glove IT support, ensuring exceptional, personalized service for all technology needs. What We Offer + An opportunity to join an established team and be part of a successful and proven global organization! + A competitive compensation program! + Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match! + Employee discounts on Canon products & vendor discount programs for employees! + World-Class Training & Career Development Programs! Job LocationsUS-NY-New York Posted Date36 minutes ago(12/26/2024 4:20 PM) Requisition ID 2024-19034 # of Openings 1 Category (Portal Searching) Information Technology Position Type (Portal Searching) Regular Full-Time Fixed Salary USD $81,955.00/Yr.