Jr. Number Analyst

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.  

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.  

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.  

About RingCentral

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.  

What we offer: 

RingCentral offers perks and benefits for all aspects of your work/life: 

Hybrid Work Setup Arrangement until further notice

HMO coverage on Day 1 for the employee

HMO coverage after Day 90 for 3 free dependents 

Personal Time Off 

Performance-based incentives (e.g., MBO, commission, etc.) 

Mental Health support and unlimited free sessions with a Psychologist through Mind You

Fun wellness and employee engagement programs

Say hello to possibilities

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re expanding our Cloud Operations Team to make sure we stay ahead of the competition.

We’re currently looking for: 

RingCentral is looking for a Jr. Number Analyst/ Global Telco Analyst to provide administrative support on Global Office Number Provisioning and Management.

This is an entry level position wherein the main responsibility is to provide administrative support for RingCentral’s Number management on a global scale, under the supervision of Telco Ops Numbers Team. The role involves management, audit, and support on telephone number acquisition, utilization, and forecasting. The analyst will also assist multiple departments on number requests, routing issues or customer concerns on a day-to-day basis.

RESPONSIBILITIES

Depending on the region or brand of support will be assigned to, the tasks may revolve around:

Support Channel and Global Service Provider Partners on number requirements.

Voice and SMS Provisioning which may require carrier interaction via ticketing or self service portals or using internal tools.

Emergency Services Provisioning - may be involved in manual processes like data entry, API process monitoring and output audits/corrective actions.

Internal ticket support and management via Salesforce (SFDC) or JIRA Platforms

QUALIFICATIONS:

The right candidate should be comfortable performing a wide variety of tasks and must be eager to learn and grow with a diverse team in a fast-paced environment.

Subject matter expert on global telecom concepts from acquisition to routing of any number type.

Experience in service delivery management related to Telecom or equivalent B2B processes is an advantage.

Must be proficient with Microsoft Word, Excel, and PowerPoint

Has ability to learn various GUI and systems quickly (Tableau, Salesforce, JIRA).

Must have excellent soft email and verbal communications skills

Candidates must be a good team player, innovative, creative and can work gracefully under pressure, should also have a good sense of ownership and ability to handle their own workload.

Must be willing to work on a shifting schedule

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