Jr. Number Analyst
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We’re currently looking for:
This is an entry level position wherein the primary responsibility is to provide administrative support for RingCentral’s Number management on a global scale, under the supervision of Telco Ops Numbers Team. The role involves management, audit, and support on telephone number acquisition, utilization, and forecasting. The analyst will also assist multiple departments on number requests, routing issues or escalations on a day to day basis.
Responsibilities
Depending on the region or brand of support will be assigned to, the tasks may revolve around:
Support Channel and Global Service Provider Partners on number requirements.
Voice and SMS Provisioning which may require carrier interaction via ticketing or self-service portals or using internal tools.
Emergency Services Provisioning - may be involved in manual processes like data entry, API process monitoring and output audits/corrective actions.
Internal ticket support and management via Salesforce (SFDC) or JIRA Platforms
Desired Skills and Experience
The right candidate should be comfortable performing a wide variety of tasks and must be eager to learn and grow with a dynamic team in a fast-paced environment.
Subject matter expert on global telecom concepts from acquisition to routing of any number type.
Experience in service delivery management related to Telecom or equivalent B2B processes is an advantage.
Must be proficient with Microsoft Word, Excel, and PowerPoint
Has ability to learn various GUI and systems quickly (Tableau, Salesforce, JIRA).
Must have excellent soft email and verbal communications skills
Candidates must be a good team player, innovative, creative and can work gracefully under pressure, should also have a strong sense of ownership and ability to manage their own workload.
Must be willing to work on a shifting schedule.
What we offer:
RingCentral offers perks and benefits for all aspects of your work/life:
Hybrid Work Setup Arrangement until further notice
HMO coverage on Day 1 for the employee
HMO coverage after Day 90 for 3 free dependents
Personal Time Off
Performance-based incentives (e.g., MBO, commission, etc.)
Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7
Mental Health support and unlimited free sessions with a Psychologist through Mind You
Meditation guidance through Headspace
Resources for parents and employees with special needs children through Whil
Fun wellness and employee engagement programs
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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