Description ESSENTIAL DUTIES AND RESPONSIBILITIES To include, but not limited to the following: • Create and manage flows, business rules, UI policies, scripts, and other technical components on the platform. • Support out of the box ITSM applications and processes within ServiceNow including Incident, Change, Knowledge, Problem Management, Service Catalog, Employee Center • Develop existing and custom applications within ServiceNow including integrations with other applications. • Create technical documentation, including design specifications, test plans, and training materials. • Collaborate with and coach subject matter experts in the testing of new and updated applications • Follow ServiceNow best practices (including scripting, security, implementation) • Proactively keep ServiceNow skills current and advise when improvements are deemed necessary • Work closely with the ServiceNow Platform Owner to align on work prioritization, communications, and overall application health • Lead and/or participate in the testing of patches and upgrades to the ServiceNow platform REQUIRED KNOWLEDGE, SKILLS & ABILITIES • Advanced expertise in system design, requirements gathering, and scripting within the platform • Experience developing and troubleshooting business rules, flows, and scripts • ServiceNow Certified Admin • Strong knowledge of ServiceNow platform capabilities and architecture, with primary focus on ITSM module • Experience with source control (e.g., Git, Azure DevOps) for managing ServiceNow applications and code, and familiarity with CI/CD pipelines on the platform. • Proficiency in JavaScript, HTML, CSS, and other web technologies • Strong attention to detail and organizational skills, with sensitivity to deadlines • Ability to work independently and as part of a team in a fast-paced environment • Excellent written and verbal communication skills • Strong teaching, mentoring, and knowledge transfer skills • Ability to interact with all levels of internal and external business partners. PREFERRED KNOWLEDGE, SKILLS & ABILITIES • 2+ years of ServiceNow Administration and Development • Experience with ServiceNow CMDB, Order Guides, Process Automation Designer, Automated Testing Framework, Test Management, and Configurable Workspaces • ServiceNow Certified Application Developer • 1+ year experience with relational databases • Strong understanding of ITIL processes and experience in ITSM tools. • Experience working in a SOX compliant environment with processes that support IT General Controls Skills ITSM, ServiceNow Top Skills Details ITSM,ServiceNow Additional Skills & Qualifications N/A Experience Level Entry Level Pay and Benefits The pay range for this position is $30.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.