We are seeking a talented Junior Account Manager individual to join our MMB Multinational team at Marsh McLennan. This role will be based in Cluj-Napoca, Romania.

We will count on you to: Owning the service delivery and implementation of the technology to our clientsProviding excellent service and being the first point of contact for clientsManaging client issues promptly with the help of our internal teams (sales, solutions delivery, technology & support)Ensuring all actions, issues and projects are appropriately managed and communicated via action logs, scoping documents and regular client callsBuilding a strong relationship with clients to identify problems and come up with appropriate solutions and upselling modulesAchieving the KPIs, retention & growth targetsAssisting with the completion of all client Benefit Selection Window Planning and all annual milestone tracking to ensure we deliver and report achievements to our clientsUpdating and inputting accurate data into our CRM systemAssisting the account manager lead in preparing for client meetings and follow-up actions

What you need to have:  Excellent verbal and written communication skills in Romanian and EnglishExperience liaising with clients in a B2B or B2C role (min. 2 years experience)Strong communication and presentation skillsAbility to build strong internal and external relationshipsA solution-focused and driven personAbility to concurrently work on several clients and juggle multiple priorities when under pressureGood knowledge of Excel and PowerPoint Bachelor’s degree or combination of education and experience required

Why join our team:We help you be your best through professional development opportunities, interesting work, and supportive leaders;We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);Performance Bonus scheme;Matching charity contributions, charity days off, and the Pay it Forward charity challenge;Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that is standard working, flextime working, or working from home

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.