Our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center in Franklin, TN.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

What We Offer:

This is a bonus eligible positionCompetitive health & wellness benefits, 401(K) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementEmployee Hotel Rates, other discounts, perks and more

What We’re Looking For: A motivated Infrastructure Services Analyst eager to contribute to the optimization of system functionality and support services. With a strong foundation in IT fundamentals, committed to learning and implementing innovative solutions. Ready to collaborate with a dynamic team to enhance operational efficiency and deliver exceptional support to users.

Who You Are:

A service-oriented team player with strong interpersonal skillsSomeone who works well in a dynamic, fast paced environmentAn excellent communicator with an ability to adapt to the communication styles of othersA highly motivated and results driven self-starter with a “can-do” problem solving attitude A continuous learner that stays abreast with industry knowledge and technology

What You’ll Do:

Perform the installation and configuration of Servers, Desktops, Peripherals and Data Center Infrastructure Equipment based on application vendor specifications and end user requirementsAssist with the testing and validation of in house and third-party computer programs and business applicationsProvide ongoing support for end user PC hardware, PC software and Hotel Application Software  Perform the deployment and installation of appropriate security patches to Desktop and Server Operating SystemsPerform problem definition and resolution, assist with System Backups and RestorationsRecord client incident tickets and service requests, resolve or direct requests to appropriate

Technical area or vendor, and follow up to ensure client satisfaction

Respond to client incident tickets concerning support, processing and procedures, systems status and network connectivityProvision user roles, rights and access in Windows Active Directory and business ApplicationsMaintain an accurate, up-to-date inventory of all hardware, software and licensesAssist with the development of documentation for business application use and supportConduct asset inventory, including shipping, receiving, and storing computer and technical equipmentEquipment configuration including but not limited to monitors, desktop and peripherals as part of team member onboarding and deprovisionsRack and stack data center equipment (servers, switches, firewalls, etc.)Assist in managing audio/visual equipment and provide A/V support for conference rooms/officesRespond to administrative requests and responsibilities in a timely mannerDemonstrate a proactive approach towards work activitiesManage multiple projects to timely, successful completionAttend required meetings and trainingsPerform other duties as assigned

Your Experience Includes:

High School Diploma or equivalent required; Bachelor’s degree in a relevant field preferred2-4 years’ experience providing technical support in a mid-large sized, fast paced hospitality environmentWorking Knowledge of Server and Desktop Hardware and Software Installation and ConfigurationHands on experience with Windows Operating Systems and Desktop ApplicationsKnowledge of Microsoft Active Directory Configuration and ManagementWorking knowledge of Cabling, NICS, Switch/Hub Devices, Printers, and other peripheral devicesExperience with Property Management System Interface Software and ProcessesExperience with Point of Sales (POS) systems hardware and software preferredExperience with incident and problem management softwareMust be able to safely lift and carry computer equipment (computers, monitors, servers, switches, firewalls, TVs, etc.) on a regular basisExcellent Communication SkillsAbility and willingness to work flexible schedule to include weekends and holidays