We’re looking to recruit a new full-time Asset Management Junior to join our Digital department at our vibrant Head Office in Glasgow.

We offer:

33 days’ annual leave with room to grow Generous employee discounts Private healthcare Opportunities for training and progression Workplace pension Life assurance Simplyhealth: all employees have access to a GP 24/7 and can claim money back on medical and dental treatments and much more...

Hours

Full time: Monday – Friday 9am – 5pm

Location

This role is based full time at our Kilbirnie Street Head Office, Glasgow.

About the role

We’re looking for someone to support the daily running of our IT Parts store and Asset Management team, and to ensure strong, effective communication between our customers and employees.

The ideal candidate will be a fantastic team player with great interpersonal skills and a commitment to learning and developing in their role. High levels of attention to detail and great ability to follow established team processes are required, as well as the ability to work effectively in a busy environment to deliver excellent customer service.

Day-to-day duties

Process tickets within our service management system. Respond to customer escalations within agreed business SLA. Process orders and return paperwork accurately Handle incoming and outgoing calls and IT-based communications. Assist with goods in and out of IT storeroom. Process returned IT hardware as part of the decommissioning process General storeroom housekeeping.

Essential skills

Computer literate – good PC Skills including basic experience of Microsoft Teams and Outlook Communication skills – ability to work with others in an enthusiastic and amiable manner Team-working skills – ability to work in a team to achieve goals Work independently – good standard of self-discipline and organisation Customer-facing skills – previous experience with customer service Appearance and attitude – courteous, tidy and positive outlook

Nice to have (but not essential)

Call management – previous call centre/phones office experience Previous storeroom, warehouse or logistics experience Knowledge of health and safety regulations

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.